Unable to create an account

I am trying to create an account with my business email. It says that the email already exists. So I tried to reset the password. However, I never receive a password reset link. I have looked in spam and tried multiple times. I have already purchased through Appsumo.com and am unable to redeem my code because I can't create an account or log in to an account. Please help! I want my account under sherry@connectedspirit.com. Thanks!