Multiple serious bugs, cannot use service (web app)

Helioworks

3 aastat tagasi
uuendatud 2 aastat tagasi
Fixed

There are some major bugs on the web app that appeared this week that are making the service unusable for me. I am running Firefox on Windows 11.

1. Tasks cannot be unscheduled once scheduled. It is unacceptable that they now have to be added to a list to be unscheduled, this has never been required and is a step backwards in usability.
2. Completing tasks that have been scheduled with a set time causes them to be completed, but the time completed jumps to 1am. Completely messes up the schedule because the day no longer appears from 8am to 11pm. You have to manually change the time of the completed task to undo this. This only occurs with tasks that been assigned to a list.
3. Several created tasks have disappeared completely.
4. Moving a scheduled task between days sometimes causes the scheduled time to jump to 1am. Doesn't happen every time.

Whatever changes happened over the weekend have not worked properly! I have cleared my internet data several times to see if that helps but it hasn't.

App:

Web app

Vastused 8

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Geeta

3 aastat tagasi
Fixed

Hi there,

Thank you for reporting the issue and the details. Issues pointed in no 2, 3, and 4 have fixed now. Please let us know if you still face them.

Regarding un-scheduling task, you need to keep them somewhere if you do not wish them in the planner (day). We do not move it to any default location it is up to user. If user don't want to keep these tasks in any board list, they can delete it. Hope it will help.

Thank you.

Vasta Link

3 aastat tagasi

Hi Geeta,

Thanks for the quick reply. I can now move scheduled tasks between days without the time jumping to 1am, and the same for completing scheduled tasks, the time doesn't jump to 1am anymore - thank you.

However regarding issue number 1, I still have a big problem with this. I have never had to assign tasks to a list before. Now you're saying every task I create from now on I have to assign to a list? Several extra clicks when none were required before? This is making the tool worse in my opinion, sorry. Can it not just function as it did before?

Even having said that, I just assigned some scheduled tasks to a list and they still cannot be unscheduled by dragging and dropping anyway.

The reason I chose to pay for Weekplan was because of this feature, the ease of moving tasks around, being able to quickly schedule and unschedule tasks as required by dragging and dropping. I've never used lists really, it's not a useful feature for my use case.

If you can't go back to the way it worked before, could you please maybe set the default location for every new task as the "pending parking lot" so that I can simply drag to unschedule without having to do that manually every time? Or allow the user to set a default location?

Just commenting here to say the bugs have not completely gone. I still cannot unschedule tasks, even if they have been assigned to a list.

Dragging and dropping doesn't work, neither does clicking the remove from week button, or removing the time manually.

2 aastat tagasi

We are sorry for the inconvenience. This issue should be fixed now. Please let know if you still face the same issue again.

Thank you for understanding.

Hi Geeta, the bug has not gone away. I cleared my data an restarted Firefox, but it still doesn't work.

Quote from Helioworks

We are really sorry for any inconvenience, but We are trying hard to fix this for you, Actually we are not able to replicate this issue in our account, can you send us a gif or video so we can replicate and fix it for you.

Thank you,

Quote from Geeta

Here is the video I've already shared last week:

https://drive.google.com/file/d/1dDtBfbEg7BkgYDasewLhyVs2WBq11EXB/view?usp=sharing

-1

Sorry I missed that and thank you for sharing the detailed video.

As per video I noticed you are trying to drag a same day scheduled task (Task has time ) at the bottom of task which do not have specific time. Please note all the scheduled task has time display above of the tasks which do not have specific time in the same day. Task display's in the Week Plan calendar (scheduler) in chronological order of time.

You can drag the task which do not have specific time in up and down in the same day. But if you try to drag the task have time to up or down the time of those will change according to their time. Also you update that time from edit task sidebar.

Hope it will help.