Very slow wep app

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Helioworks
  • updated
  • Fixed

Hello, the web app has been incredibly slow this morning. 1 minute+ to load the schedule page, 30 seconds+ to move or open tasks. It has been like this for an hour.


My internet is fine, every other site is instant, no issues. I'm using latest version of Firefox.

App:
Web app
Replies 9
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0
Geeta
  • Under review

Hi there, 

Thank you for reporting the issue and we apologize for the trouble caused by the issue.  


Our dev team is looking into the issue and keeping an eye on it. Can you please confirm if you are still encountering a slow response issue in the web app?


Regards, 

Geeta 

Support team | Week Plan 

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0
Helioworks

Hi Geeta,

Thanks for the quick reply. Yes, unfortunately the response is still slow. 

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Geeta

Can you please try clearing the browser's cache and see if that solves the problem for you?

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Helioworks

This doesn't help unfortunately.

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Geeta

Have you tested it with the Chrome browser? We don't see any errors for your account and it seems to load fine. Can you please check on a different browser or device?

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Helioworks

It works fine on Chrome, but that isn't the browser I use - I've used the Weekplan web app for years on Firefox. 

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Geeta

We get it. We also tried the issue on Firefox but we couldn't reproduce it. Could you please reinstall your firefox browser and check if that fixes the issue for you?

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Helioworks

Hi Geeta, reinstalling Firefox did the trick. Thanks!

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0
Geeta
  • Fixed

Glad to hear this!