Trying to add a "Valid FROM Email address" and it won't accept it

jennifer goris

1 рік тому
оновлений 1 рік тому
Not a bug

Hi! My Weekplan acct is registered under my gmail, but I'd like to add my work email address so I can add tasks from that email. When I went to try to add it, I get this message "Email address could not be added". I was able to add a different personal email address (from AOL.com), but not my job one. Is there a reason why that would happen or a way to resolve?

App:

Web app

Як би ви оцінили рівень обслуговування, яке отримали?

Позначка задоволеності від jennifer goris 1 рік тому

The issue was resolved to my satisfaction! The support person was professional, clear, and their help was timely!

Додайте коментар щодо якості обслуговування (не обов'язково):

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Geeta

1 рік тому
Not a bug

Great! If you have any more questions or need further assistance, feel free to ask. I'm here to help!

Regards,

Support Team | Week Plan

Відповісти Посилання

1 рік тому

Thank you soooo much! I had completely forgotten that I'd initially signed up for a trial w/ that email address. I've gone in and deleted it and have added the email address to my current account!

It appears that the email account jennifer.goris@hmhco.com is already associated with a Week Plan account. If you wish to link it to the account registered with the email jgoris430@gmail.com, you will need to delete the existing account linked to jennifer.goris@hmhco.com. Could you please confirm the deletion of the account with the email jennifer.goris@hmhco.com? Once this account is deleted, you will be able to add it to another account.

Thank you for sharing the details and my sincere apology for the delay. I will forward this to the dev to resolve this asap.

1 рік тому
Under review

Hi there,

Can you please share the email address you want to change and the new email address please? Email address could not be added if there is already an account registered with this email.