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Reset Password seems doesn't work

Tamashiro 3 years ago updated by Aymeric (Founder) 3 years ago 5

Hello,


I'm having problems to login. I had reset my password, received e-mail, copy and paste in the password field does't work.

I try to login with google but also doesn't work.


Thanks,
Leonardo


ps: Great Plataform, Congrats! Otherwise I wouldn't mind about not login.


App:

Answer

Answer
Under review

Hi Leonardo,

I'm getting no problems here trying to reset passwords. Did you use your e-mail or Google account when creating your account?


Regards,

Andre Lima.

Answer
Under review

Hi Leonardo,

I'm getting no problems here trying to reset passwords. Did you use your e-mail or Google account when creating your account?


Regards,

Andre Lima.

Hello Andre,


Thanks for your answer. So I used e-mail to create account. I receive the password, but copy and paste doesn't work.
If I try login with Google account nothing happens.

Any suggestion?


Thanks,
Leonardo.

Hello Leonardo,

Is it possible for you to send your browser info (which browser and its version), along with the screenshots of both the reset password e-mail you receive and any error messages when you try to login please? You can forward all these stuff to my e-mail address which is andre@weekplan.net . I'll be glad to answer you.


Regards,

Andre Lima.

Use your email address that ends with "@unilever.com"