Charged Twice

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tremalien
  • updated
  • Fixed

Could someone please explain why i have two charges from "WISE LABS WEEKPLAN ULT" on the same day? One for $14 and one for $21 when I only have one account


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Replies 5
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0
Andre Lima
  • Under review

Hello,

We're really sorry for the inconvenience. Did you go through payment process only once and still caused this? I'll have our team to check this.

Regards,

Andre Lima.

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0
tremalien

No i went through it twice last month. I bought the Pro plan then the Ultimate plan on the same day for the same account. So i understand the $14 charge but not the $21

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Aymeric Founder
  • Fixed

You did have two active subscriptions. I have refunded the transactions from one subscription and left the other one as is.


Your account will get downgraded within the month because of the cancellation of the first subscription. When it happens please drop us a line and we will fix the account for you.

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tremalien

I have tried to cancel all recurring subscription after this occured last month, but I still got charged $14 this month. Can you please remedy this?

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Aymeric Founder
Quote from tremalien

I have tried to cancel all recurring subscription after this occured last month, but I still got charged $14 this month. Can you please remedy this?

I have now canceled all subscriptions and refunded December's payment.


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