PAID BUT NO ACCESS TO FEATURES?! I've created a private ticket with no response- and this seems to be the only way to contact anyone for assistance, this is the ticket i submitted.

  • updated
  • Not a bug

I just tried to upgrade to the pro plan for $7/month. I entered my credit card info and submitted. I got a pop up stating that my card does not support this type of payment. I went to use PayPal, and as I was reading the details on the payment screen, I got a call from fraud prevention at my bank. I confirmed that the $7 was a legit charge, however, my plan has not upgraded. Please either upgrade my plan or cancel it and refund my money. I like this calendar software for the most part- more than any i've found, and am willing to upgrade, however, I'm a bit anxious over offering my financial info when things like this occur. Please reach out to me as soon as possible.

Thank You,

Nicole Jeanne Wood

Nicole@StorybookStudiosPhotography.com

1+ (724)612-8280


App:
Boo L.
  • Under review

Hi Nicole!


Thank you for reaching out. We will be more than happy to assist you. may we just clarify when was the payment made please?

NicoleJeanne

Within the past couple of days. The payment hit my bank yesterday (March 1, 2017) around 2:30pm EST, United States.

Aymeric

It seems that the transaction has been declined by your bank.

NicoleJeanne

My banks fraud prevention department called to verify the charge (I confirmed it was me who made the charge) and it shows as pending with an exact $7 difference between my current and available balance. I will wait another day or two to see if it reverses itself.

Aymeric
Quote from NicoleJeanne

My banks fraud prevention department called to verify the charge (I confirmed it was me who made the charge) and it shows as pending with an exact $7 difference between my current and available balance. I will wait another day or two to see if it reverses itself.

Yes please reverse it, we don't have access to it from our end.

NicoleJeanne
What am I to reverse?  If you are referring to the bank charge, that will cost me an additional $36 US.  Is there something else you were referring to?

Thanks,

Nicole Jeanne Wood
-1
Aymeric
  • Not a bug
Quote from NicoleJeanne
What am I to reverse?  If you are referring to the bank charge, that will cost me an additional $36 US.  Is there something else you were referring to?

Thanks,

Nicole Jeanne Wood

So, your bank doesn't allow you to make transactions online, AND charges you $36 to reverse a transaction? Time to change bank :) I can't help any further at this stage.

NicoleJeanne
No.  I make transactions all the time, online.  Daily, in fact.  The fee to reverse a charge is standard at all banks in the US.  
Aymeric

Just to be clear: We never received your money. Here is a screenshot of our payment system:


NicoleJeanne
That shows me nothing, except that someone with a MasterCard had a declined charge.  I use Stripe for my own business so I know how it works.  I should have marked the charge as fraudulent when fraud protection called, but disregarded it and approved the charge as legit becuase I did make a $7 transaction to your company, and assumed it was because it was a charge from outside the US from a non-reputable source.