Checked tasks continue to pop back up as not being completed.

  • updated
  • Fixed

After checking a task as complete it will later come back as not being completed. This doesn't happen to every task, but it has happened to a number of them. This is happening both in app and online. whatsmybrowser.org/b/6VKL4ZC

App:
iOS app
Boo L.
  • Under review

Hi there,


Thank you for reaching out.  We  are  sorry to   hear about your   concern.  may we  have a specific  task that manifests the  issue please?


We will have  this checked.


KVilla
I cannot remember all of the tasks that had the problem as there were two or three. I do remember "email escrow officer Melissa" as being one of them. And it happened multiple times. 
Boo L.
Quote from KVilla
I cannot remember all of the tasks that had the problem as there were two or three. I do remember "email escrow officer Melissa" as being one of them. And it happened multiple times. 

May we ask, are  you  still  having  the  issue up to  now?


Regards,

KVilla
I apologize for the delay. Yes, I am still having the issue. Tasks continue to "uncheck" themselves. I am also having duplicate tasks popping up on my dashboard. I have not used the software as much as I originally planned to and did not purchase the upgraded subscription because of these issues.
Boo L.

Hi there,


Thank you for letting us know.  May we  request for a  screenshot of the issues please?  To  help give us a visual reference.


KVilla
I have checked off most of these tasks multiple times, some at least 4 or 5. "Finished paperwork..." has showed up as a duplicate 3 times now. 
Attachments:
IMG_6263.jpg
Boo L.

Thank you for  sending this  through.  We will check on it and get back to you  as soon as we have an update.


Regards,

KVilla
Thank you. 
Ana Loraine
  • Fixed