Google Calendar sync does not update everything

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  • Uppfært
  • Under review

I'm seeing issues with the Google Calendar sync. It seems to sync random appointments from my calendar. But it does not sync all the appointments. I can't see any clear idea of what is and is not syncing. I have all my calendars selected as pull. It will pull some from a particular calendar, but not others.

App:
Web app
Duplicates 1
Google Calendar sync behaves strangely

I currently have multiple calendars within Google Calendar. I have one for my personal items, one for work items, one for the family and one for each of my kids. When I try to sync it, some items show up and others do not. Also, weekplan does not segregate which item is from which calendar. Finally, when having both the push and pull set, it is duplicating the item within Google Calendar. I'm positive this happens if I make any changes within weekplan.


Is there a clear instruction on how you are utilizing and sharing the data with Google Calendar, so that I can implement it properly?

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Ana Loraine
  • Fixed

Hi there! 


We have not received your feedback in a while. We will be closing this ticket temporarily. Please feel free to reach out if you are still having the same issue. We'll be more than happy to assist you.

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maryruthp

Hi! I've followed the instructions here: https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook and have set up two of my calendars for "pull" only, but unlike schmatt, nothing is coming over from my Google calendar. What am I doing wrong? Thanks.

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schmatt

I’m in the same boat now. Things just aren’t showing up anymore when I add them to my google calendar. I missed a meeting this morning, because I didn’t see it on my weekplan.

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Ana Loraine
  • Under review
Quote from maryruthp

Hi! I've followed the instructions here: https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook and have set up two of my calendars for "pull" only, but unlike schmatt, nothing is coming over from my Google calendar. What am I doing wrong? Thanks.

Hi,


Thank you for reaching out.


May we know if this is the first you are syncing your Google Calendar with Weekplan?


If so, please be advised that it takes a while during the initial sync. Also, kindly take note of the limitations:


- Attendees in your Outlook calendar will be lost if you change the repetitions type (eg. Daily to Weekly) in WEEK PLAN.

- Deleting a single instance from a repetition in Outlook does not delete it from WEEK PLAN. This is due to the fact that Outlook doesn't notify us when such deletion is done.

- Entries from Outlook that are created 15 days prior to initiating the sync and on read/view only mode will not be captured.


If you are still having the same issue, please reach out through a private ticket along with a screenshot of those events/tasks not syncing with Weekplan.


We will wait for your feedback.

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Ana Loraine
Quote from schmatt

I’m in the same boat now. Things just aren’t showing up anymore when I add them to my google calendar. I missed a meeting this morning, because I didn’t see it on my weekplan.

Hi,


Thank you for reaching out. We are sorry to hear about this.


May we ask if you tried re-syncing the calendars again? 

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schmatt

It's strange. I went back into Weekplan yesterday evening, and all of my new events just showed up. It seems like the format has changed slightly, once again. I'm not sure if there was some update to the code that seemed to fix this issue for me.

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Ana Loraine
  • Fixed
Quote from schmatt

It's strange. I went back into Weekplan yesterday evening, and all of my new events just showed up. It seems like the format has changed slightly, once again. I'm not sure if there was some update to the code that seemed to fix this issue for me.

Hi,


Thank you for checking your end again.  We are glad to hear it's working now.


Our dev team advised that the Google account token may have expired and re-syncing the apps should help solve the issue.


If you need assistance again, please let us know.


Have a great day!

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Ana Loraine
Quote from maryruthp

Hi! I've followed the instructions here: https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook and have set up two of my calendars for "pull" only, but unlike schmatt, nothing is coming over from my Google calendar. What am I doing wrong? Thanks.

Hi, Mary!


Just checking if you are able to re-syncing the apps again? 


We will wait for your feedback.

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maryruthp

My syncing seems to be working now so that's great! I didn't change anything - things just showed up. Thanks so much.

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Ana Loraine
Quote from maryruthp

My syncing seems to be working now so that's great! I didn't change anything - things just showed up. Thanks so much.

Hi, Mary!


Thank you for letting us know it's working on your end now.


If you need assistance again, please let us know.


Have a great day!