Failed to Fetch on Android App Interface

  • updated
  • Fixed

If I close the app and reopen it,after the Week Plan logo on the blue screen, it shows the message "failed to fetch" on the "image not found" icon and it stucks with a blank page with a blue header.


It happens regularly and it's a huge problem.

App:
Android app
Ana Loraine
  • Under review

Hi there!


Thank you for reaching out.


We are sorry to hear this is happening on your end.

May we ask if you have installed the most recent update? Also, if we may ask for. screenshot of the error message you received?


Thank you for your patience. Looking forward to your response!

gabrielfw

I have the most recent version of the app as well as Google webview.


It only goes back to normal fter a few minutes without openning the app.


As a developer myself (with a little android experience) I suspect that it has something to do with the way the app data is cleared when I close it

Ana Loraine
  • Started
Quote from gabrielfw

I have the most recent version of the app as well as Google webview.


It only goes back to normal fter a few minutes without openning the app.


As a developer myself (with a little android experience) I suspect that it has something to do with the way the app data is cleared when I close it

Thank you for sending that through!


Our dev team has been advised of this error and will be working to fix this issue.


We will notify you once the update is available. 


Thank you for your patience. Have a great day!

gabrielfw

I think I was unacurate on my perception of it: It seems it's not just after I open the app but randomly, even if I just turn on the phone. Sometimes it works, but very frequently I get this "failed to fetch" message.

I just subscribed to the Pro Plan, but this error and the fact that the app takes too long to open is a real bummer

Ana Loraine
Quote from gabrielfw

I think I was unacurate on my perception of it: It seems it's not just after I open the app but randomly, even if I just turn on the phone. Sometimes it works, but very frequently I get this "failed to fetch" message.

I just subscribed to the Pro Plan, but this error and the fact that the app takes too long to open is a real bummer

Hi there!


Thank you for following up on this and for subscribing to our PRO plan. :)


We understand your frustration with the error. Upon checking, our dev team is currently working on fixing this.


Your continuous patience and understanding is most appreciated.


Please let us know if you have other questions or concerns.


Thanks again for your time. Have a great day!

Ana Loraine
  • Fixed
Quote from Ana Loraine

Hi there!


Thank you for following up on this and for subscribing to our PRO plan. :)


We understand your frustration with the error. Upon checking, our dev team is currently working on fixing this.


Your continuous patience and understanding is most appreciated.


Please let us know if you have other questions or concerns.


Thanks again for your time. Have a great day!

Hi there!


Good day.


We have not heard back from you in a while.


We have made few update with the app recently and most of the issues were resolved. We will be closing this ticket temporarily.


Please feel free to reach out if you are still having this issue. We'll be more than happy to assist you!


Have a great day!