+2
Under review

Incomplete tasks with start times get silently, invisibly abandoned.

rob.j.mccready 1 year ago • updated by calvinwilliamsjr 8 months ago 9

I just discovered this problem. Sorry, it just makes Week Plan impossible to use for me. I drag my tasks on Monday to create a daily schedule. Naturally, some things go over-time so I blow through others that don't get completed. The result? The incomplete tasks that I set a start time for are now left behind on Monday unless I intentionally go back and get them. They don't show up anywhere else in my dashboard. I have to go into the prioritize section to see them, and there is no indication there that they have been left behind on a day. When I realized this, I went back to last week and discovered other tasks that had been abandoned after having set a time for them, never to be seen again!


So Week Plan essentially punishes me for setting a tentative start time for something by risking that that task will be abandoned with no notification. Meanwhile, setting tentative start times for tasks is exactly what I need to do in order to get a reminder notification to start the task.


On top of that, with the new layout I cannot scroll back to Monday and have the scroll stay there so I can expand the day and drag the tasks out. Nope, the scroll auto-centers away from the old day before I can do so.


Again, sorry, but the risk of silently losing tasks from my boards if I don't remember to go back and get them is just too much. Have to switch to something else. Please let me know if I'm missing something here.

App:
Web app

Answer

Answer
Under review

Hi, 


Thank you for your feedback with the app.


Our apologies as repeated task and those with start time doesn't roll over.


I will share this to our team and founder to look into.

Ouch! Incomplete tasks rolling over is one of the plus points for me vs using a normal calendar.


I'll have to keep an eye out for this problem with time blocked tasks, as I hadn't noticed it yet.


I share your concern about this behaviour. Thanks for the heads up! :-s

Answer
Under review

Hi, 


Thank you for your feedback with the app.


Our apologies as repeated task and those with start time doesn't roll over.


I will share this to our team and founder to look into.

This is confusing as, in the settings, you are able to mark a box that says "Also automatically roll over tasks with start time." Why are these tasks still getting left behind?

Under review

Hi there!


Thank you for reaching out.


We have forwarded this to our dev team for further checking. We will notify you once we have an update.


Thank you for understanding.

Hi, k8millerbains!

Thank you for patiently waiting for the update.


Unfortunately, our dev team is unable to replicate this on our end. May we ask for a screenshot/ short video clip showing those events with start time that don't roll over? 


Looking forward to your response.

Hi,


It looks like this is happening with tasks that are assigned to a high impact task, regardless of whether or not there is a start time is set (I have tried both). These incomplete tasks are not rolling over to the next day. Just to not - I followed the process outlined below yesterday, and those tasks failed to rollover as well.


So if I add a task by clicking here as indicated by the orange arrow on my homepage:


And then, associate this task with a high impact task from the dropdown menu indicated below:


And finally save the task, then it is not rolling over to the next day. I have to manually move the task.


These are my current settings:


Hi,


Thank you so much for sending those through.


I have forwarded these to our dev for reference. We will get back to you as soon as we receive a feedback.


Thank you for understanding.

Hi, 


Good day! I hope this email finds you well.


We are circling back to check if the issue is still present on your end?


Looking forward to your response!