Recurring Tasks Duplicate/Create Tasks that do not duplicate

  • updated
  • Fixed

Hello Team,


New User and Subscriber here! I have seen this issue documented time and again on your support forum, and I am totally open to PM with you all if needed to root out this pesky bug! That being said:


For me, when I create a Recurring Task, I usually create the Calendar Date/Time, add Comments, and a Checklist. I already know that Checklists dont follow with the task; that's fine. However, on the day that my task repeats, it creates a same named Task that:


-does not have my comments

-does not repeat


Furthermore, for the tasks I set to occur across 1 month, they continue to spawn more of the same (much like a virus), to the point that in about 2 months it will have 2-3 of these on top of the Top Recurring Task.

Please Help!!

App:
Windows app
Pinned replies
Ana Loraine
  • Answer
  • Fixed

Hi,


Good day. I hope this email finds you well.


We are circling back as we have not heard back from you in a while. We sent you a response regarding the issue you reported on the recurring tasks. 


This ticket will be closed temporarily. If you need assistance again, please let us know. We'll be more than happy to help! 


Have a great day!

Ana Loraine
  • Under review

Hi there! 


Thank you for bringing this to our attention.


Just to ensure we understood your concern correctly, you have tasks that creates duplicate entries even if you did not set them on repeat?


May we ask for s snapshot of this and the tasks that continues to repeat for more than a month for reference? 


You may send them via private ticket if there are information from your calendar that you can't share on this post.


Thank you for your patience. Looking forward to your response!

Ana Loraine
  • Answer
  • Fixed

Hi,


Good day. I hope this email finds you well.


We are circling back as we have not heard back from you in a while. We sent you a response regarding the issue you reported on the recurring tasks. 


This ticket will be closed temporarily. If you need assistance again, please let us know. We'll be more than happy to help! 


Have a great day!