pomodoro not working

  • updated
  • Fixed

Hi, 


I'm trying the app, but I could not access the focus timer... get a forever waiting in the extension page.


How could I access it from the android app?


I like it and I was thinking of paying for a yearly plan (main problem with repetitive task post somewhere else). The focus timer would not be a decision point.


Cheers,

Jesús

App:
Web app
Ana Loraine
  • Under review

HI, Jesús!


Thank you for reaching out.


May I ask which plan you are subscribed into? 


If you are on a Pro plan, you should choose this feature on the selection. If you are in Ultimate plan, you should be able to see the "Start Timer" when you click on the task.


If you are on the Ultimate plan, may we please have a screenshot of what you see on your end when you click on a task?


Thank you for your patience. Looking forward to your response!

soysus

I am in the trial period; I guess this would be like the ultimate.


When clicking on the task, I only see:


Ana Loraine
Quote from soysus

I am in the trial period; I guess this would be like the ultimate.


When clicking on the task, I only see:


Hi,


Thank you for sending that through.


The trial period indeed gives you an access of the Ultimate plan. 


We have forwarded this to our dev team for further checking. We will notify you once we have an update.


SpringKS

I'm having the same issue. The features I was expecting aren't available in my trial, the Pomodoro timer being one of them.

Ana Loraine
Quote from SpringKS

I'm having the same issue. The features I was expecting aren't available in my trial, the Pomodoro timer being one of them.

Hi, there!


We are sorry to hear about this.


I have submitted a follow up to our dev team regarding this bug. This is already on their deck for fixing and we ask for your kind understanding for the update to be deployed on the app.


Let us know if you have other questions or concerns.

Ana Loraine
  • Fixed
Quote from SpringKS

I'm having the same issue. The features I was expecting aren't available in my trial, the Pomodoro timer being one of them.

Hi, Spring! 


Good day. I hope this email finds you well.


We are reaching out regarding the issue you reported on the Pomodoro timer. Our dev team has fixes this issue and should be working by now.


If the issue is still present on your end, please let us know and we'll have our dev team to check on the issue again, For the meantime, we will be closing this ticket temporarily.


Thank you for your time. Have a great day!

Hilary

HI- I am having the same  issue: No timer, can't get he extension page to load. I have a fully paid Ultimate plan. Would love to use the timer within the planner- I use an outside timer currently.


Thanks.

Ana Loraine
Quote from Hilary

HI- I am having the same  issue: No timer, can't get he extension page to load. I have a fully paid Ultimate plan. Would love to use the timer within the planner- I use an outside timer currently.


Thanks.

Hi, HIlary! 


Thank you for reaching out.


We checked our end and it appears to be working. May we ask for you to try again?