Ultimate subscription but can not see any of those featurs

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Hi

I have recently subscribed to the Ultimate subscription, however I am not seeing any options to enable these featurs.

Image 1053


No focus timer, unable to create subtask

Image 1052


Thanks


App:
Windows app
Avatar
Ana Loraine
Quote from vinu thomas

Can you please respond

Hi, Vinu!


Our sincerest apologies if you have decided to cancel your subscription.


We have cancelled and refunded the full amount paid under the account <vinu.thomas@silverbeck-rymer.co.uk>.


Please be advised that it may take 5-10 days for the credit to reflect on your account.


Let us know if you have other questions or concerns.


Have a great day!

Avatar
vinu thomas

Can you please respond

Avatar
vinu thomas

I am disapointed with the service that I paid for. Focus timer is not workig, tried to integrate with PomoDoneApp using the Zapiper however that too not working.


I would like to cancel the subscription and demand for full refund

Avatar
Ana Loraine
Quote from vinu thomas

Can u Please remove the my personal identification from one of the last posting

Hi Vinu!


We have hidden the details as requested. 


Only you and our team can view the screenshot you shared along with the your personal information.

Avatar
vinu thomas
Quote from D J.

Hello there! You're supposed to see it with your version. We have reported this to our Dev team and they should be able to fix this in the soonest time possible. Our apologies! Let us know if you have other questions or concerns.

Can u Please remove the my personal identification from one of the last posting

Avatar
D J.

Hello there! You're supposed to see it with your version. We have reported this to our Dev team and they should be able to fix this in the soonest time possible. Our apologies! Let us know if you have other questions or concerns.

Avatar
vinu thomas
Quote from vinu thomas

Hi,

 

I do not see  the Extention option

 

 

 

 

 

cid:image001.png@01D1A6B3.E11DABF0

Vinu Thomas
DBA Manager

cid:image012.jpg@01D1B5BF.0B0E69D0 cid:image013.jpg@01D1B5BF.0B0E69D0 cid:image014.jpg@01D1B5BF.0B0E69D0

SLATER AND GORDON GROUP
Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU
M 07583671827T 08447793205
W  slatergordon.co.uk

Can u Please remove the signature session

Avatar
vinu thomas

Last posting shold have "I can not see the Start timer"

Avatar
vinu thomas

But I can see the Start Timer option

Avatar
Ana Loraine
Quote from vinu thomas

Hi,

 

I do not see  the Extention option

 

 

 

 

 

cid:image001.png@01D1A6B3.E11DABF0

Vinu Thomas
DBA Manager

cid:image012.jpg@01D1B5BF.0B0E69D0 cid:image013.jpg@01D1B5BF.0B0E69D0 cid:image014.jpg@01D1B5BF.0B0E69D0

SLATER AND GORDON GROUP
Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU
M 07583671827T 08447793205
W  slatergordon.co.uk

Hi, Vinu!


Our apologies for the confusion.


The extension button has been removed as the Vision and Journal is accessible on the menu. The Pomodoro timer can be turned on by clicking the task.