My google calendar is not syncing all of the events to my week plan.

  • updated
  • Under review

Not all events are showing?? Only half of them show, it hasn't updated anything in over 24 hours.

App:
Web app
Pinned replies
Ana Loraine
  • Answer

Hi Katy!


Thank you for patiently waiting for our update.


Our dev team looked into this and it appears that the events are not logged. May we ask which calendar this event - "Katy and Craig mental musings planning", is located?


Looking forward to your response!

Ana Loraine
  • Under review

Hi,


Thank you for reaching out and we are sorry to hear about this.


May we ask if you are the administrator of the Google Calendar where those events are being pulled?


Also, may we ask for a screenshot of this for reference?


Looking forward to your response!

katyruthnoble

Hi Ana,


Yes I am the administrator of the calendar. Please note for example on today my appointment 'Katy and Craig mental musings planning' is missing... like i said only half of the appointments seem to pull through?


After I sent this message earlier, I synced the calendar again and it still hasn't pulled it through? 




Ana Loraine
Quote from katyruthnoble

Hi Ana,


Yes I am the administrator of the calendar. Please note for example on today my appointment 'Katy and Craig mental musings planning' is missing... like i said only half of the appointments seem to pull through?


After I sent this message earlier, I synced the calendar again and it still hasn't pulled it through? 




Hi, 


Thank you for sending these through.


I will forward this to our dev team for further checking. We will get back to you as soon as we have an update.

Ana Loraine
  • Answer

Hi Katy!


Thank you for patiently waiting for our update.


Our dev team looked into this and it appears that the events are not logged. May we ask which calendar this event - "Katy and Craig mental musings planning", is located?


Looking forward to your response!

katyruthnoble
Quote from Ana Loraine

Hi Katy!


Thank you for patiently waiting for our update.


Our dev team looked into this and it appears that the events are not logged. May we ask which calendar this event - "Katy and Craig mental musings planning", is located?


Looking forward to your response!

What do you mean? it was set up in ical using my katyruthnoble@gmail.com account- is that what you need to know?

Ana Loraine
Quote from katyruthnoble

What do you mean? it was set up in ical using my katyruthnoble@gmail.com account- is that what you need to know?

Hi, Katy!


Thank you for confirming this.


May we ask for you to disable the Push and Pull function then enable then again and trigger the sync?


We will wait for your feedback.

katyruthnoble

Hi,


I only just got chance to do this, it still didn't pull that appointment from yesterday through but it has updated some more recent appointments.


Can I ask, how often it syncs with my calendar?

Ana Loraine
Quote from katyruthnoble

Hi,


I only just got chance to do this, it still didn't pull that appointment from yesterday through but it has updated some more recent appointments.


Can I ask, how often it syncs with my calendar?

Hi,


Thank you for getting back to us.


It should sync automatically to your calendar. It may take a while during the first time you trigger the sync.


I will check with our dev team again regarding this.


Thank you for your patience.

helentchao

I'm experiencing the same problem.  Has this issue been resolved?  Is there anything I can do on my end to troubleshoot it?  


I've been waiting for 10 minutes now and it still won't sync. 


Ana Loraine
Quote from helentchao

I'm experiencing the same problem.  Has this issue been resolved?  Is there anything I can do on my end to troubleshoot it?  


I've been waiting for 10 minutes now and it still won't sync. 


Hi,


Thank you for reaching out. 


The issue on this ticket was already solved. May we request for a screenshot of your Google Cal sync setting? We are more than happy to check this further,