My Outlook calendar is syncing in the mobile app, but is not syncing through the online portal.

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This is the first time I have synced the calendar, so it could still be refreshing. However, it has been several minutes, and I am also wondering why it is on the mobile app but not showing on the site.

App:
Web app
Ana Loraine
  • Under review

Hi there!


Thank you for bringing this to our attention.


May I ask which mobile app (ios/android) you are using? 

mrbuchanan85

I am using IOS.

mrbuchanan85

The other issue I'm noticing is that in the mobile app, I'm not able to prioritize any of the outlook items into a priority quandrant. I am still very new to the software though, so perhaps I'm just not understanding the intent behind how it was designed to work.

rossgrande

I am having similar issues. The synchronization isn't working quite right I have events on outlook not showing up on my week plan. Please advise

Ana Loraine
Quote from mrbuchanan85

The other issue I'm noticing is that in the mobile app, I'm not able to prioritize any of the outlook items into a priority quandrant. I am still very new to the software though, so perhaps I'm just not understanding the intent behind how it was designed to work.

Hi,


Thank you for the response.


We have received reports regarding the ios and web app sync issue and our dev team is currently working with our ios developer to fix this issue.


With regards to the Outlook items, i am unable to replicate this on my end. May I ask for a screenshot of this for reference?


If you cant share the details of your workspace here on this thread, you may send them on a private ticket.


https://i.gyazo.com/6006fd5cb54b74f237b2cb3cb19ff286.gif


Looking forward to your response!


Ana Loraine
Quote from rossgrande

I am having similar issues. The synchronization isn't working quite right I have events on outlook not showing up on my week plan. Please advise

Hi, Ross!


Thank you for bringing this to our attention.


May I ask for a screenshot of this for reference, please?


If you cant share the details of your workspace here on this thread, you may send them on a private ticket.


https://i.gyazo.com/6006fd5cb54b74f237b2cb3cb19ff286.gif


Looking forward to your response!


mrbuchanan85
Quote from Ana Loraine

Hi,


Thank you for the response.


We have received reports regarding the ios and web app sync issue and our dev team is currently working with our ios developer to fix this issue.


With regards to the Outlook items, i am unable to replicate this on my end. May I ask for a screenshot of this for reference?


If you cant share the details of your workspace here on this thread, you may send them on a private ticket.


https://i.gyazo.com/6006fd5cb54b74f237b2cb3cb19ff286.gif


Looking forward to your response!


Private ticket 1516. Let me know if this is what you need.