upgrade payment failing

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App:
Ana Loraine
  • Under review

Hi,


We are sorry to hear about this.


Did you receive any error message when you tried to subscribe ? Also, did you try to upgrade your plan through the web app or phone app?


Looking forward to your response!

Julia

I'm having the same problem. I'm trying to upgrade via web app. Error message just said "there is an error on the server side. Please let us know." and that last sentence was a link that took me here.

Ana Loraine
Quote from Julia

I'm having the same problem. I'm trying to upgrade via web app. Error message just said "there is an error on the server side. Please let us know." and that last sentence was a link that took me here.

Hi, Julia!


Thank you for reaching out.


Upon checking, you have an active subscription under this email address. Also, I have adjusted the end date to 4/21/2018.


May we ask for you to try logging in again? 


We will wait for your feedback.

Jo_nuku
Quote from Ana Loraine

Hi,


We are sorry to hear about this.


Did you receive any error message when you tried to subscribe ? Also, did you try to upgrade your plan through the web app or phone app?


Looking forward to your response!

Hi Ana,


I have been trying to login on the web. It keeps coming up with ‘Thanks for given week plan a try’ with an upgrade button, which I have know clicked three times. Each time each time resulting in an ‘error on server side’ same as Julia it appears. I have also noticed it has charged my CC 3 times.

Ana Loraine
Quote from Jo_nuku

Hi Ana,


I have been trying to login on the web. It keeps coming up with ‘Thanks for given week plan a try’ with an upgrade button, which I have know clicked three times. Each time each time resulting in an ‘error on server side’ same as Julia it appears. I have also noticed it has charged my CC 3 times.

Hi there!


Thank you for the response.


Upon checking, there's an active subscription under this account - jo_nuku@icloud.com.


Can you please try logging in again? 


We will wait for your feedback.

Jo_nuku
Quote from Ana Loraine

Hi there!


Thank you for the response.


Upon checking, there's an active subscription under this account - jo_nuku@icloud.com.


Can you please try logging in again? 


We will wait for your feedback.

Yes i can know login thankyou. 


Can i get a refund for 2 of the 3 ultimate plan payments that where charged to my credit card whilstr i was recieving the error messages.

Aymeric

One of our developers will look into this more in detail.

Louise Sander

Can't find a way to upgrade to premium

Ana Loraine
Quote from Louise Sander

Can't find a way to upgrade to premium

Hi there!


Thank you reaching out.


You may click the upgrade button on the upper right hand side of your screen when you log in to your account.


Alternatively, you can upgrade here:

https://weekplan.net/pricing/