Google events appear to my weekplan calendar only after I refresh my browser window.
This is the biggest issue I think at all. I stopped using Weekplan because of it.
Peter
I never requested you cancel my subscription. I wrote that if you can't get the product to work, I want a refund. (See above.) You wrote 6 hours ago that devs fixed it. I tried again, and it worked. Six hours later, I opened it again to check my schedule for tomorrow, and I get notice that my trial has expired. I have been a paid customer for months. It didn't work for a month, but then you fixed it, and now it's GONE? FIX IT
It is not broken, the reason why you don't have access to Week Plan is because you haven't paid for it (since you have requested a refund).
I never requested you cancel my subscription. I wrote that if you can't get the product to work, I want a refund. (See above.) You wrote 6 hours ago that devs fixed it. I tried again, and it worked. Six hours later, I opened it again to check my schedule for tomorrow, and I get notice that my trial has expired. I have been a paid customer for months. It didn't work for a month, but then you fixed it, and now it's GONE? FIX IT
It didn't work for a month. I wanted a refund for that month, not a cancellation of my subscription and the loss of all my lists and data!
You have requested to cancel your subscription. Week Plan is a paid product. Since you run out of trial days, you cannot access Week Plan unless you upgrade. Did I misunderstand what the problem is?
I never requested you cancel my subscription. I wrote that if you can't get the product to work, I want a refund. (See above.) You wrote 6 hours ago that devs fixed it. I tried again, and it worked. Six hours later, I opened it again to check my schedule for tomorrow, and I get notice that my trial has expired. I have been a paid customer for months. It didn't work for a month, but then you fixed it, and now it's GONE? FIX IT
WHAT IS GOING ON.... I got Week Plan working, finally, after seeing your reply to Peter and trying again. Now my account is DELETED. Seriously, what the heck? You just delete without discussing it with me? And what other ticket are you talking about? I have no other ticket. I did not receive a refund. VERY FRUSTRATED!
You have requested to cancel your subscription. Week Plan is a paid product. Since you run out of trial days, you cannot access Week Plan unless you upgrade. Did I misunderstand what the problem is?
WHAT IS GOING ON.... I got Week Plan working, finally, after seeing your reply to Peter and trying again. Now my account is DELETED. Seriously, what the heck? You just delete without discussing it with me? And what other ticket are you talking about? I have no other ticket. I did not receive a refund. VERY FRUSTRATED!
Let me check your account
Hi,
We are sorry to hear about this.
Please be advised that we followed up with you regarding this concern on your other ticket but we have not received a response.
As requested, we have refunded your current subscription.
WHAT IS GOING ON.... I got Week Plan working, finally, after seeing your reply to Peter and trying again. Now my account is DELETED. Seriously, what the heck? You just delete without discussing it with me? And what other ticket are you talking about? I have no other ticket. I did not receive a refund. VERY FRUSTRATED!
Hi, Peter!
Thank you for bringing this to our attention.
Please be advised that there was an issue with the Google sync and our dev team had already fixed this issue.
It is not broken, the reason why you don't have access to Week Plan is because you haven't paid for it (since you have requested a refund).
Do you want me to extend your trial so that you can get the data out of it maybe?