Google events appear to my weekplan calendar only after I refresh my browser window.
This is the biggest issue I think at all. I stopped using Weekplan because of it.
Peter
I never requested you cancel my subscription. I wrote that if you can't get the product to work, I want a refund. (See above.) You wrote 6 hours ago that devs fixed it. I tried again, and it worked. Six hours later, I opened it again to check my schedule for tomorrow, and I get notice that my trial has expired. I have been a paid customer for months. It didn't work for a month, but then you fixed it, and now it's GONE? FIX IT
It is not broken, the reason why you don't have access to Week Plan is because you haven't paid for it (since you have requested a refund).
It is not broken, the reason why you don't have access to Week Plan is because you haven't paid for it (since you have requested a refund).
Do you want me to extend your trial so that you can get the data out of it maybe?
Do you want me to extend your trial so that you can get the data out of it maybe?
You are incorrect. I UPGRADED TO ULTIMATE FROM MY TRIAL AND PAID FOR IT ON JANUARY 1st. Here is a copy of my invoice! Please fix this.
It didn't work for a month. I wanted a refund for that month, not a cancellation of my subscription and the loss of all my lists and data!
I understand that you had paid, but we thought you were asking for a full refund. We have fully refunded you, please re-upgrade and everything will be back to normal.
You are incorrect. I UPGRADED TO ULTIMATE FROM MY TRIAL AND PAID FOR IT ON JANUARY 1st. Here is a copy of my invoice! Please fix this.
I requested a refund for the month that didn't work, not for the entire subscription. You misunderstood. I just wanted you to get it to work again. I never requested it to be cancelled. This is ridiculous.
I requested a refund for the month that didn't work, not for the entire subscription. You misunderstood. I just wanted you to get it to work again. I never requested it to be cancelled. This is ridiculous.
Yes now I see the misunderstanding. We have already fully refunded you (that's how fast you can get a refund). Please re-upgrade if you wish to continue using our service.
Yes now I see the misunderstanding. We have already fully refunded you (that's how fast you can get a refund). Please re-upgrade if you wish to continue using our service.
I understand; thank you for explaining. I checked my bank's website and the refund has not gone through yet. When it appears, I will re-upgrade because I DO want to continue using Week Plan. Would you kindly extend the trial period for a few days until the refund appears and I re-upgrade so that I can access my To-Do lists in the meantime? And please confirm that all my lists and data will still be there!
I understand; thank you for explaining. I checked my bank's website and the refund has not gone through yet. When it appears, I will re-upgrade because I DO want to continue using Week Plan. Would you kindly extend the trial period for a few days until the refund appears and I re-upgrade so that I can access my To-Do lists in the meantime? And please confirm that all my lists and data will still be there!
Yes I will extend the trial, and all your data will be there.
Thank you so much! Your customer service and responsiveness has been outstanding.
I never requested you cancel my subscription. I wrote that if you can't get the product to work, I want a refund. (See above.) You wrote 6 hours ago that devs fixed it. I tried again, and it worked. Six hours later, I opened it again to check my schedule for tomorrow, and I get notice that my trial has expired. I have been a paid customer for months. It didn't work for a month, but then you fixed it, and now it's GONE? FIX IT
It didn't work for a month. I wanted a refund for that month, not a cancellation of my subscription and the loss of all my lists and data!