Upgrade payment "failed", but money were authorized

  • updated
  • Not a bug

After entering card data, message "error occurred on server side" (or something similar), but the amount was charged.

As a result, the money paid, account is not upgraded in the app.

App:
Chrome extension
Ana Loraine
  • Under review

Hi,


Thank you for reaching out.


Upon checking, there is an active subscription under this email address.


Please be advised that we have adjusted the end date to 4/21/2018. May we ask for you to try logging in again?


We wil wait for your feedback.

piane_ramso
Quote from Ana Loraine

Hi,


Thank you for reaching out.


Upon checking, there is an active subscription under this email address.


Please be advised that we have adjusted the end date to 4/21/2018. May we ask for you to try logging in again?


We wil wait for your feedback.

Hi, 

Now all works fine, plan has changed to Ultimate.


Thanks!

Ana Loraine
  • Not a bug
Quote from piane_ramso

Hi, 

Now all works fine, plan has changed to Ultimate.


Thanks!

Hi,


Thank you for letting us know.


Please feel free to reach out if you need assistance with the app again.


Have a great day!