Fix the journal

  • updated
  • Completed

In the last week or so I have lost multiple entries in the "journal" part of your service. This morning it would not load at all. I like the journal as it allows me to record things about the previous day as well as thoughts of the upcoming day so that I can better map a trend of what is happening in my professional life. It also allows me to reflect on some of the ideas that don't really fit in the planning aspect of your application. Having everything organized in one section seemed like a perfect plan until it started to malfunction, greatly reducing it's usability for me. It needs to be reliable.

App:
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Ana Loraine
  • Answer
  • Under review

Hi there!


We are sorry to hear about this.


May we have the email address of your Weekplan account so we can check?


Looking forward to your response.

Ana Loraine
  • Answer
  • Under review

Hi there!


We are sorry to hear about this.


May we have the email address of your Weekplan account so we can check?


Looking forward to your response.

kennycrawford
kennycrawford11@gmail.com is the email account that I used to sign up.
Ana Loraine
Quote from kennycrawford
kennycrawford11@gmail.com is the email account that I used to sign up.

Hi,


Thank you for sending that through.


I will share this with our dev team for further checking. We will notify you as soon as we have an update.


Thank you for understanding.

Support Team

You have 13 entries in journal log:

2018-04-16 12:58:52.143
2018-04-17 13:00:03.007
2018-04-19 12:56:15.310
2018-04-20 16:11:42.930
2018-04-21 15:20:10.803
2018-04-22 18:20:57.640
2018-04-23 13:04:22.177
2018-04-24 13:02:10.913
2018-04-27 07:26:27.190
2018-04-28 19:18:45.597
2018-04-29 04:50:44.717
2018-04-30 03:41:31.487
2018-04-30 13:01:09.423


Do you remember which one could be missing?

kennycrawford

No I do not have specific information on the lost entries. Ironically I use this to organize my thoughts and tasks. It never occured to me that I would need to monitor the very tool I utilize to increas my productivity. Can you see how that would negate the value of your application? i can tell you there are about 5 missing. I tend to enter twice daily about every other day and there are very few entries on that list that is on the same day.

Support Team

Hi there, 


Are you still facing lost entry issue in Journal?

Geeta
  • Completed
kennycrawford

The journal lost entry issue seems to be a thing of the past. I have not had any issues in quite a few months. I will give some advice as to how the system works and what may have happened in the latter stages of this problem. When you save a journal entry and try to review it immediately, you will not be able to. The upload process has some inherent lag to it that will make you think that the entry did not save. This is not what happened to me initially, but when I was trying to see if my entries were disappearing I tried to check them and THOUGHT they were missing only to find them the next day. To be honest I do not use the service as much as I used to because I am not comfortable with the reliability and have found more reliable journal entry services.