delete account results in error, tried it several times now. As EU Data Protection and Privacy Act will be active after May 25th. You should allow me to delete my data quite soon. Else, you can remove my account mannully if you like.

  • uuendatud
  • Not a bug

delete account results in error, tried it several times now. As EU Data Protection and Privacy Act will be active after May 25th. You should allow me to delete my data quite soon. Else, you can remove my account mannully if you like.

App:
Web app
Pinned replies
Ana Loraine
  • Vasta
  • Ülevaatamisel

Hi, P!


We are sorry to hear that the delete function is not working on your end.


May we know the reason why you decided to delete your account and what error message you encountered upon doing so?


We'll have your account deleted manually by a dev. To proceed, can you please provide the email address of your Weekplan account?


Looking forward to your response!

Ana Loraine
  • Vasta
  • Ülevaatamisel

Hi, P!


We are sorry to hear that the delete function is not working on your end.


May we know the reason why you decided to delete your account and what error message you encountered upon doing so?


We'll have your account deleted manually by a dev. To proceed, can you please provide the email address of your Weekplan account?


Looking forward to your response!

p
Quote from Ana Loraine

Hi, P!


We are sorry to hear that the delete function is not working on your end.


May we know the reason why you decided to delete your account and what error message you encountered upon doing so?


We'll have your account deleted manually by a dev. To proceed, can you please provide the email address of your Weekplan account?


Looking forward to your response!

My E-Mail was p@trick.email.


"An error occured on the server side" was the message. 


While your app is really good for its purpose it did not fit my needs. I am mobile only and use dex station for desktop experience stuff. The worked most of the times pretty well for me during that few days, but I required more flexibility to the data structure. You follow a clear concept and mine is also clear, but different. All the best for your.

Support Team

Your account has been completely removed.

Also we have fixed delete account process - thanks for our comments. 

Cancel

I'm having the same issue. I'd like my account removed please.

Ana Loraine
Quote from Cancel

I'm having the same issue. I'd like my account removed please.

Hi, Cancel!


Thank you for reaching out.


Kindly provide the following for us to proceed with your request.


*email address of Week Plan account

*reason for account deletion

Cancel
Quote from Ana Loraine

Hi, Cancel!


Thank you for reaching out.


Kindly provide the following for us to proceed with your request.


*email address of Week Plan account

*reason for account deletion

Email: sineadbarryobrien@gmail.com


I'm no longer using this service and want to remove my account.


Thank you for your help.

Cancel
Quote from Ana Loraine

Hi, Cancel!


Thank you for reaching out.


Kindly provide the following for us to proceed with your request.


*email address of Week Plan account

*reason for account deletion

Hi,


Any update on this please?


Thanks

Ana Loraine
Quote from Cancel

Hi,


Any update on this please?


Thanks

Hi,Cancel!


Thank you for following up on this.


The request has been forwarded to our dev team. We will send you an update once done.

emilylouiserees

I would like my account removed also please before I start getting charged after the free trail, but the app won't let me. 

Email address: emilylouiserees@gmail.com

Support Team

Done