major problem! error preflight response is not successful

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Brian_Elam
  • updated
  • Not a bug

There suddenly seems to be a major bug, which is stopping all of our team members from logging in through either Safari OR through Google Chrome. We are all getting an error "error preflight response is not successful" when trying to log in. This has all begun to occur since 8th August, and seems related to the "Captcha" screen that is constantly appearing now.

Image 1620


We are all using mac computers, all on the latest OSX, High Sierra.
This is happening on 4 computers in the same workspace.
Only rarely right now can we actual successfully sign in through either Safari or Google Chrome.

Presently FireFox seems to be still working. (holding our breath!)


This is near catastrophic for our team workflow! Please deal with this right away!


Brian

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Replies 4
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Ana Loraine
  • Under review

Hi, Brian!


We are sorry to hear about this.


I reached out to our dev team and they're this right now. I'll get back to you as soon as I receive a feedback.


Thank you for understanding.

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Ana Loraine

HI, Brian!


Thank you for patiently waiting.


Our team checked this and they are unable to replicate the concern through High Sierra 10.13.6 , Safari 10.1.2 and Chrome 6. 


May we know if you are using VPN or any firewall?

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Brian_Elam

Well, you are right, it is something really big on our end. I just isolated my system and tethered through a phone and could log in as per normal through BOTH google Chrome and Safari.

Thanks for your efforts, I will have to call our service provider to find out what they have done!

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0
Ana Loraine
  • Not a bug
Quote from Brian_Elam

Well, you are right, it is something really big on our end. I just isolated my system and tethered through a phone and could log in as per normal through BOTH google Chrome and Safari.

Thanks for your efforts, I will have to call our service provider to find out what they have done!

Hi, Brian!


Thank you for letting us know.


I will relay this information over to our dev team. Please don't hesitate to reach out if you need further assistance with the app.


Have a great day!


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