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Under review

Bug adding multiple numbers / exclamation points after every entry

justindobies 1 year ago updated by Aymeric (Founder) 1 year ago 8

Hi I have a glitch making it so that every time I make a new item it automatically adds an exclamation mark and a number after it, so that "Call Dr" becomes"Call Dr !2". Although it's glitching out even more intensely so many of my items look like "Call Dr 2! 2! 2! 2! 2!". Once I edit the newly made item and delete all the bugs and save it again, they just pop back up but with an extra number/exclamation pair. I've restarted the app, logged out and in, but the problem persists. I've reported this a few times over the past few weeks but haven't received a response. I've recommended this app to quite a few people but I will be cancelling my subscription if I don't get some traction on addressing this issue by next week. 

App:
iOS app
Under review

Hi, Justin!


Thank you for bringing this to our attention.


Did you use the same email address when you reported this to us before? I'm unable to locate the ticket you've sumbitted before.


May we request for a screenshot of this error for reference?

I did use the same email address and I can forward those tickets to you if give me an email address to send them to. I'm reattaching the initial screenshot I sent, although I'll point out that since these icons are seemingly being added at random, many of my items now have more than five icons after them as opposed to the one or two you see in this image.


Hi, 


Thank you for sending the screenshot for reference.


I have forwarded this to our dev team for checking. For the meantime, we suggest using the web app on your phone's web browser. 


Also, please be advised that we are going to release a new version of the ios app soon. Currently, we are just waiting for App Store's approval. 



Hi Ana,


It's been 4 weeks since this response was posted without any fixes to this problem, and unfortunately these glitches have only intensified. The web app on my phone's browser is an untenable temporary solution, and it seems like there isn't an end in sight. When will this issue be resolved? Or should I cancel my subscription?


Thanks,

Justin

Hi, Justin!


Our apologies for the long wait. We are on the final stage before releasing the new version. 


Let me check with our team for the current update and tentative release date. 


Thank you for understanding. 

Justin, what is untenable about the web app? We will look into that too.


Regarding the iOS app, we should be a few days/weeks away from releasing the new iOS app... It will depend on how fast Apple approves it

Hi Aymeric,


I don't believe there is anything wrong with the web platform. I have to do most of my work from my phone and using the web interface on my phone is not particularly user-friendly. If that is the only option available, I won't use your service. 


I understand that you are waiting on Apple to approve your new update, but that doesn't fix my problem. I've been a paying customer for quite some time and this problem has existed for months and is only getting worse for me. Prior to that, I've loved using your platform and I've recommended it to many other people, so I'm not in a rush to leave it. But if this trend continues I'm going to have to. 


Am I correct in understanding that your only proposed solution is that I continue to wait this out and keep paying for your service in the meantime?

We went through several steps in order to fix these issues:


- We asked the developer who wrote the app to fix the issues

- Since the app wasn't his priority anymore and bugs were taking too long to fix, we went through the process of acquiring the app and its source code

- We then hired an iOS developer who worked on fixing most blocking issues

- We rewrote the whole app so that the same code is shared on web / android / ios


In the grand scheme of things the !1 !2 issue is of low priority. You can still use the app and benefit from its value proposition. The !1 issue is cosmetic and we have decided to not work on this issue because the new iOS app will solve this out of the box.


Week Plan is a prioritization software, we are a small team and we have to prioritize tickets ourselves too. We would love to fix all issues and implement all feature requests that make sense, but we cannot and we have to pick our fights.