First, I just want to say, you have built a great product. You built something that people (including me) always wanted but didn't know what it looked like. So kudos on the vision to do that. As a founder of companies, I can see you all are doing great work.
My questions/concerns are around understanding how customer feedback & desire interface with the direction and features of the platform. I've only been here for a week or so but I read a lot of entries, social media and focus group feedback. I wonder if this is a brand that is more like Apple which believes it knows what customers want even more than they do and willing to get through the tough parts to prove or if the customer feedback really does help drive the feature set of the product.
The biggest thing I'm seeing of late is the negative reaction to the layout changes. People so believe in your product that they want it to meet their needs and willing to take time to write posts like this and it seems like that feedback is being met with hard resistance. If you all are the Apple of productivity planners than that is fine, it just helps customers like us figure out how to engage with your product or not.
I just wanted to ask because the type of people who love a product like yours are a certain segment of the human population and you have a very engaged subset of those people. I just wonder if those changes and the customer experience may drive people away when we want to give you money and use what you built.
Any chance you could set up a betas of the product and let folk use them before forcing the rollouts?
Customer support service by UserEcho