Loose all my notes

  • updated
  • Fixed

Hello! All my notes was deleted except first week of each month. I really need your help can you contact me on gmail please?


App:
iOS app
Ana Loraine
  • Under review

HI, Leonid!

We are sorry to hear about this. Are you using the ios app before before the new version was released?

Leonid

I using this app more than year, so I think yes)

Ana Loraine

HI, Leonid!

Thank you for the response.

May we know if you synced your ios app account through the web version before? 

Also, may we request for the email address of your Week Plan account?

We'll be more than happy to check this further.

Leonid

no, using just iOS version 

Barbulat.visage@gmail.com

Ana Loraine
Quote from Leonid

no, using just iOS version 

Barbulat.visage@gmail.com

Hi, Leonid!

Thank you for sending that through.

I am checking with our dev team as some accounts not synced with the web version lost their data after the new version of the ios app was released. 


I will get back to you as soon as I receive an update. 


Thank you for understanding. 

Support Team

Hi  Leonid!

We recently updated the app this should fix this issue. can you please update the app and try again. 

Thanks!

Dev Team

Geeta
  • Fixed