Upgrade does not work, page hangs after payment
Upgrade does not work, the page hangs after payment.
Upgrade does not work, the page hangs after payment.
I have tried different cards, some card was declined right away, but some card goes through, I can see the green tick, and then the page hangs at the refreshing icon
Would you be able to ask your bank why the payment has been declined? It would help us solve the situation. Thanks!
Yes will do!
Okay nice. My UK card worked!
Would you be able to ask your bank why the payment has been declined? It would help us solve the situation. Thanks!
What bank do you use for your credit card?
Your card was declined Rupert. Can you try with another one?
You seem to have a different underlying problem. What country are you from? What type of card did you enter?
Oh don't worry I can see this information in our payment gateway
If it helps at all, I get the issue when I follow the link on `Upgrade' link on https://next.weekplan.net/#/trialend and then `Subscribe' on the following page.
I get a green tick and then the page just hangs saying `Loading...'
You seem to have a different underlying problem. What country are you from? What type of card did you enter?
If it helps at all, I get the issue when I follow the link on `Upgrade' link on https://next.weekplan.net/#/trialend and then `Subscribe' on the following page.
I get a green tick and then the page just hangs saying `Loading...'
Thanks Rupert, a dev is looking at it right now
I have tried different cards, some card was declined right away, but some card goes through, I can see the green tick, and then the page hangs at the refreshing icon
Yes you have a separate issue. Our payment gateway provider has changed something on their side so we need to update our code. We are working on it.