App on iphone keeps crashing.

Avatar
rodriguez nataliej
  • actualizado
  • No es un bug

App on iphone keeps crashing. Please fix ASAP. I have already deleted and reinstalled the app and it still happening.

App:
iOS app
Respuestas 14
Avatar
0
Geeta
  • No es un bug
Avatar
0
Aymeric Founder

We are having difficulty reproducing this issue. We are going to try on other devices.

Avatar
0
Aymeric Founder
Quote from nicoles

Hello there,

I have the same issue. It keeps crashing on my phone when I open it.

I have Iphone 8 plus with iOS 12.1.4.

I love this app! Hope this problem goes away soon!

Do you have the latest version?

Avatar
0
nicoles

Hello there,

I have the same issue. It keeps crashing on my phone when I open it.

I have Iphone 8 plus with iOS 12.1.4.

I love this app! Hope this problem goes away soon!

Avatar
0
Support Team

Hi Nathaniel,

We are unable to replicate this issue at our end. Can you please tell which iPhone you are using?


Thanks & Regards,

Dev Team 

 

Avatar
0
Ana Loraine
Quote from Nathaniel Fielding

Thanks Aymeric! I love this system/software btw

On behalf of our founder, you are most welcome!

We'll notify you as soon as we have an update. 

Avatar
0
Nathaniel Fielding
Quote from Aymeric

A developer is working on this. I have just bumped the priority.

Thanks Aymeric! I love this system/software btw

Avatar
0
Nathaniel Fielding
Quote from Aymeric

When does it crash?

Been happening more and more the last month. Seems to be okay the first time I’d open the app, and each successive time risks crashing. The crash would happen each time I’d attempt to open it, even after force closing it. 

Avatar
0
Aymeric Founder
Quote from Nathaniel Fielding

12.1.2. I’ll update to 12.1.4 tomorrow and see if it fixes it.  

ok thanks. The app doesn't crash on my iphone 6s with the latest 12.1.4

Avatar
0
Nathaniel Fielding
Quote from Aymeric

What version of iphone / ios do you have?

12.1.2. I’ll update to 12.1.4 tomorrow and see if it fixes it.  


Portal de soporte a cliente creado por UserEcho