Can't seem to link phone number to my account

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Hi, 
I'd like to use the SMS reminder feature and followed your instructions "The fastest way to add a task...."

When I send the SMS to my Weekplan contact I get as a reply "Phone number not recognized. Send your emial address prefixed with...." I then follow those instructions but continue to get the same message back. Any ideas?
Thanks
App:

Как Вы оцениваете обслуживание, которое получили?

Оценка удовлетворенности от Tim Billing 9 лет назад

Добавьте комментарий о качестве обслуживания (необязательно):

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Aymeric Founder
Hi Tim,

1. What country are you from?
2. What phone number do you want to use?
3. What email address do you use to log into weekplan?

Please reply to aymeric@weekplan.net (more private than this forum)
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Grace
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