I'm really at my wits' end here. I really am trying to make your product work for me. I want to be able to cleanly import tasks from outside the app (ideally from another app using Zapier, but just by email would still be a huge improvement). I want the ability to easily move stuff on and off the week planner. These should be easy things for me to do, but my UX is horrible - the app just keeps getting in the way, and it's especially frustrating that I've been able to do these things using it in the past. I really don't understand why you want to run a company where your products breaks so that users have to stop using it in a way that worked for them in the past.
The nature of my work means that a lot of what I do is reactive. Some days and weeks I need to clear everything off the week planner and start again from scratch. A lot of the time I need to move a lot of tasks into the app and store them on boards. I am trying to use GTD, but this app is making it more difficult, not less. As far as I can make out, the only way it's possible to populate the inbox is to manually type stuff into it. What use is that?
I have submitted several queries/complaints about this. The last time your founder pacified me with the fact that you were implementing an inbox and promised to update things so that it would work with Zapier (
https://support.weekplan.net/communities/1/topics/5421-why-do-you-keep-messing-around-with-the-ability-to-drag-tasks-off-boards-and-onto-the-timetable ). The rest of the response was patronising, frankly. I've since followed up this conversation and had no response.
I want to be able to move tasks off the schedule and have them actually stay off. That would be the equivalent of a 'sometime/maybe' list in GTD. Are you going to implement something like this that requires one action instead of the current three actions: drag & drop the task onto a list, open the task, and unselect the time/date checkbox? Are you going to implement any system where I can import tasks from outside the app (again, ideally using Zapier but email would still be an improvement) where they don't get automatically dropped onto the schedule, from which it is a massive pain in the arse to remove them.
Please sort your act out. I would like to keep using this product and paying you for it, but it's completely broken for me at the moment.
Customer support service by UserEcho