I have just had £156 USD come out of my account from Wise Labs!? Is this anything to do with weekplan?

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BradleyD123
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How would you rate the customer service you received?

Satisfaction mark by BradleyD123 5 years ago

got my money back.

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Replies 12
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BradleyD123

thank you

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Geeta
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Support Team

Your subscription has been cancelled and last payment had been refunded as you requested.

If you need any further help please don't hesitate to contact us.

Kind regards

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Support Team

The Weekplan subscription has autorenewed. We will refund you money once you cancel as soon as possible.

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BradleyD123

please refund the 156 dollars and cancel the account.

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BradleyD123

Why do you take money without my consent?

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Geeta

You can cancel your subscription from the account settings page. Please login to WeekPlan and Go to the Account Settings page. You will see the cancel subscription option here. Let me know if you are not seeing the option.

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BradleyD123
Quote from Support Team

What email address have you used in WeekPlan?

We cannot find active Stripe subscription for bradgerry.dev@gmail.com 

please let me know asap

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BradleyD123

please let me know asap

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Support Team

Yes - you have active and valid Ultimate subscription for brad.gerri@gmail.com

Your plan is Ultimate and valid till 22 Aug 2020.

You can cancel your subscription if you are not interested in using WeekPlan anymore.


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