Cannot log in on web

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  • actualizado
  • Solucionado

Cannot log in using email on Chrome.  Enter credentials and click login, but nothing happens. video: https://www.screencast.com/t/WVzb3zzeXL

App:
Web app
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Geeta
  • Solucionado

It's back now. Thank you for your patience.

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kimjaustin

9:01 PST US now able to login thank you

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kimjaustin

Sorry, please consolidate my report under this if the same issue. Cannot login via web Red error box "An error has occurred" also same error on iOS app

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Geeta
  • En revisión

We are sorry for the inconvenience. We are working on the resolution. 

We appreciate your patience. 

Thanks!

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KRYSTLE

Mine does the exact same thing

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calvinwilliamsjr

Sorry that you all got hacked. but it still isnt fixed


It runs until it hangs and then just acts like i didnt just press login. this process happens over and over

https://www.loom.com/share/7b5f8bdacf3b4dcebd52bc32e52995b5

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Geeta
  • Solucionado
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vdea25

Yikes!  OK, thanks! 

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Support Team
Quote from Jaclyn Arndt

And it's suddenly fixed?! (Or at least I'm suddenly logged back in and in the app, online and in phone) Thank you magical WeekPlan wizards.

We have fixed the issue but it looks like we were under DDoS attack - we will try to identify the attacker and improve our firewall rules.

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Support Team

We have fixed the issue but it looks like we were under DDoS attack - we will try to identify the attacker and improve our firewall rules.