Tasks appearing on the wrong day

  • updated
  • Under review

A lot of birthday reminders have all appeared under today's date. The fact that they are all bday reminders and under the same role is the only pattern I see. Do I have to go through each of them and reset? That would be really annoying.

I will use this post to also mention that there have been a lot of bugs lately, especially with the recurring tasks and it affected my trust in your product. If things do not improve considerably soon, I will have to discontinue my plan and ask for a refund.

App:
Web app
Geeta
  • Under review

Hi there, 

My sincere apologies for the late reply. May I ask you to check the automatic rollover task settings in your Team settings page as shown below:

If these settings are on uncompleted tasks will be rollover to the next day. 

alcama@yahoo.com

The first checkbox is on. However, one event that is set to repeat yearly on Nov 16th, does NOT appear for 11/16/2020. So, I would have expected to see the Nov 2019 uncompleted event to be rolled over to today's task AND still see the Nov 2020 event scheduled for its normal time, which is not the case. So many of my recurring events are messed up! Reminders that I was relying on! And while I appreciate the reply, I would have liked it sooner.

Geeta

Could you please tell me the name of the task scheduled on Nov16 if you remember the task name?

alcama@yahoo.com
"Matei bday" for November 16th 

I am giving you two more examples: 

"Robert bday" for December 2nd
"sf Andrei - grau" for November 30







On Monday, August 31, 2020, 03:15:47 PM EDT, Support @weekplan <support@weekplan.net> wrote:





  
  


Under review
Dear alcama@yahoo.com,
  
Status has been changed by Geeta.
  
  
Click here to open comment
Hi there, 

My sincere apologies for the late reply. May I ask you to check the automatic rollover task settings in your Team settings page as shown below:


If these settings are on uncompleted tasks will be rollover to the next day. 





  

The Week Plan team
https://weekplan.net
  
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alcama@yahoo.com
Hi,

Are there any updates on this issue?

Thank you,
Alexandra






On Wednesday, September 2, 2020, 01:00:24 AM EDT, Alexandra Cazangiu <alcama@yahoo.com> wrote:






"Matei bday" for November 16th 

I am giving you two more examples: 

"Robert bday" for December 2nd
"sf Andrei - grau" for November 30







On Monday, August 31, 2020, 03:15:47 PM EDT, Support @weekplan <support@weekplan.net> wrote:





  
  


Under review
Dear alcama@yahoo.com,
  
Status has been changed by Geeta.
  
  
Click here to open comment
Hi there, 

My sincere apologies for the late reply. May I ask you to check the automatic rollover task settings in your Team settings page as shown below:


If these settings are on uncompleted tasks will be rollover to the next day. 





  

The Week Plan team
https://weekplan.net
  
Delivered by  UserEcho
  
Unsubscribe. You have received this email because you subscribed to notifications on topic or forum changes. To unsubscribe open your profile settings and change your notification settings.
Geeta

Thank you for the details and sorry for the delay. We are looking into it and will get back to you shortly

Support Team

Hi, thanks for sharing your issue. We have fixed old yearly tasks and now they should have come back.

We are sorry for inconveniences.