Sync to/from Calendars not working

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The Outlook sync is now not working at all for me. I tried retriggering the sync several times, then disconnected the calendar and reconnected a couple of times. I tried clearing history etc. But the outlook sync will not pull or push any events at all.

This is really important for me and without it makes this product useless to me.  

Google calendar also appears to be NOT working as well. 

App:
Web app
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Geeta
  • Under review

Hi there,

We are sorry for the inconvenience. The sync service was down it is back again.

We appreciate your patience. 

Thank you

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I'm having the same issue.

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Geeta

May we ask which calendar Google or Outlook is not syncing?

 

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gstout@launchtheory com

I'm having the same issue. WPlan forgets calendar integrations frequently. I submitted a detailed bug.

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Geeta

Thank you for reporting the issue. We will get back to you soon with an update. 

Your patience will be highly appreciated. 

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I'm experiencing this now, spotty synchronization (worked initially, then not updating). I can go into the settings for the calendar sync and see the current settings of available calendars, what's on for pushing or pulling. Then I return to those settings later and the calendars aren't displaying, a connection problem?


This is an important capability for collaboration and other team members' workflow for multiple calendars.


Is this one of the issues addressed in the next update?

Thanks

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Geeta

Hi Riccardo, 


Our sincere apologies for the inconvenience. 

It is not a calendar synchronization issue. It is missing auto-refresh feature due to which the calendar not updating itself. We disabled it temporarily to avoid some flickering issues in the calendar. We are going to release some major changes this week and then the auto-refresh will be back.


Your patience will be highly appreciated.


Thank you!

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Did the new release happen or get pushed out? I'm seeing web-v2.184.1 currently.

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Geeta

Yesterday a new hotfix is release for Objective Key Result editor. We are still working on the auto-refresh part to solve synchronization issue. 

Your patience will be highly appreciated. 

Thank you.