android app not working correctly

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kennycrawford
  • updated
  • Fixed

I just purchased a new phone and when I open the android app it will not allow me to interact with it. It will unfreeze at times and then lock back. I know my old phone used Android 8 and my new one is using 9. Is there something I can do to correct this. I am an ultimate user but not having access to my schedule while on the go will make me search for a new app. I do not want to do that.

App:
Android app
Replies 12
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0
Kenneth Crawford

My new phone is an LG G8X Thinq. The mobile app come up and display information, but is then unresponsive. The application worked on my older LG V20. But since my upgrade has not functioned. I don't know how to record a video of it and fail to see.how a screen capture would be beneficial.

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0
Geeta
  • Under review

Hi there,

We are sorry for the inconvenience. May we ask the new phone name you purchased and the screenshot/ screen recording of the issue you are facing please to check it further? 

Thanks!