outlook sync is not working

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  • updated
  • Not a bug

it is not syncing on its own and not when i trigger it either

App:
Web app
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Ana Loraine
  • Under review

Hi, Calvin!

Our sincerest apologies about this. 


I have forwarded this to our dev team, along with the Gcal sync issue for urgent checking. 


Thank you for understanding.  

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Ana Loraine
Quote from Ana Loraine

Hi, Calvin!

Our sincerest apologies about this. 


I have forwarded this to our dev team, along with the Gcal sync issue for urgent checking. 


Thank you for understanding.  

Hi, Calvin!

Thank you for patiently waiting for our update. 

We have re-enabled the Windows service to fix this. It may take a while to to reflect on your calendar but it should work now. 

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paul melnikov

I am having the same issue. How long does it take to fully sync up after triggering?

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Geeta

Hi there, 

May we ask if you enabled push/pull settings for Outlook. Outlook push/pull is working from the outlook default calendar. 


Thank you.

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paul melnikov

ok, user error :) i thought those icons with "x" means it is enabled and pressing X will disable them, but it is opposite. boo :(

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Geeta
  • Not a bug
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paul melnikov

For anyone having issues with the Outlook sync- AFTER you connect the mailbox to you account you need to MANUALLY enable desired sync levels - the enabled function buttons will become BLUE (not white). Then you trigger sync and life is good :)

idea for the devs - enable both push/pull sync by default. I think it will cut down on frustration. I mean connecting your email box to weekplan and NOT having the sync turned on is kinda useless, dont you think?

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Geeta

thank you for your time on writing feedback and suggesting ideas with us. Shared this with team and hope they will come with a solution soon.