calendar not syncing

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  • updated
  • Under review

google is not syncing

App:
Web app
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Support Team

Hi, 

We have introduced some fixes recently so it should improve calendar sync expierence

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I logged in and clicked the buttons, then clicked  trigger sync, and save.

I then logged out and then back in again and ... 


What’s more, even though I have clicked trigger sync, there is still no syncing with the calendar. Perhap Dev needs another look 👨🏻‍💻👨🏻‍🔧
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Geeta

Thank you for confirming us. I noticed push is enabled for your calendar and the screenshot is shared of the mobile app. Could you please confirm it is an android or iOS app? Also could you please refresh the app from the refresh button in the profile menu. 

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It’s happening whether I use the iOS app, or on my mac desktop. I have just this minute checked it with my windows desktop and it happens on there too. 

Andy
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Geeta

Could you please enable push and/or pull and click "save" button first before clicking "Trigger synchronisation" button as we are unable to replicate this issue. If it doesn't helped could you please share a video screenshot or the steps?

Do you want push/pull on for the first calendar?

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How do I do videos? Thanks (MacOs)
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Here you go.

I've had to save the screen capture as a low quality video or the file would have been too large to send.

I have also tried to do this with using the refresh button after saving in the push/pull page, and that doesn't work either.

Andy

Attachments:
weekplan sync low qual.mov
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Geeta

Thank you for the details and we are sorry for the inconvenience. Our devs are looking into it will soon get back to you with the fixes.

Your patience will be highly appreciated.


Thanks!

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No problem. Weekplan is a great product and has huge potential. I’m willing to wait.