Outlook Sync Intermittent

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  • updated
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Since I've started using Week Plan earlier this year I've noticed that the Outlook sync is intermittent at best.  

It seems to miss bringing over calendar events at random.  I can't see any pattern in it.  Just looking at this week, it's missing an event I created with no other invitees (a reminder for an appointment) and an event sent to me by an outside entity (single occurrence meeting with attendees).  However, another self-created appointment that I created right after the first one appears correctly in Week Plan, as does another meeting requested by someone outside my organization.  

I also have some issues with recurring events.  I understand that a change to an ongoing recurring event doesn't reflect, and while that's annoying, I can live with it.  However, I also sometimes get some weird recurrences that don't match my calendar.  For example, I have a monthly recurring meeting that's supposed to take place on the 3d Thursday of the month at 1pm.  That comes over fine.  But it's duplicated on the 4th Thursday of the month for no apparent reason.   I tried to delete the recurrence on the wrong week and both were removed from my Week Plan schedule.  Argh.  

I've double checked, and all of those meetings are showing correctly in my O365 account, which is what I assume the sync connection is being made to.  

In any event, I was wondering if anyone has found an effective way to fix this.  I've tried manually syncing from Week Plan, as well as disconnecting the Outlook connection and reestablishing it, and neither works.  In order to use Week Plan as I intended to actually be able to block out time on my calendar to get things done, I need my calendar to be properly represented in the tool.  Any advice appreciated!

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Geeta

Absolutely, I understand the need for privacy. Please feel free to send the pictures to geeta@wiselabs.net whenever you're ready. Looking forward to receiving them!

Thank you. 

Regards, 

Geeta 

Support Team | Week Plan 

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John Voloudakis
Quote from Geeta

Hi there, 

Thank you for reaching out. May we ask for some of the names of the events/tasks, that did not sync with Week Plan with screenshots? It will help us to resolve the issue quickly. 

Thank you. 

Regards, 

Geeta 

Support team | Week Plan 

Sure.  Thanks for getting back to me.  Is there an email address I can send those to?  I don't want to paste pics of my calendar with client names and such into a public forum.  Thanks! 

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Geeta

Hi there, 

Thank you for reaching out. May we ask for some of the names of the events/tasks, that did not sync with Week Plan with screenshots? It will help us to resolve the issue quickly. 

Thank you. 

Regards, 

Geeta 

Support team | Week Plan 

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kisha dimbo

I also have this issue. I am a new user who would love to have Week Plan be my single source of truth where I can see both my calendar and my tasks. Resolving this issue so that the sync would actually update with my Outlook calendar would make this a much more powerful tool. As it is I will likely unsync my calendar because it's misleading as it is.

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John Voloudakis

Thank you!

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Geeta
  • Under review

Hi there,

Thank you for sharing the details of the issues. I forwarded it to the development team to investigate further and address accordingly. I will get back to you soon with updates. 

Regards, 

Geeta 

Support Team | Week Plan