How can I add a read only user?

Avatar
svernon00
  • actualizado
  • Respuestas

I would like to add someone in as a view only user and thought I could do this but when they login they are asked to upgrade to paid version since their trial period is over.  

App:
Web app

¿Cómo calificaría el servicio al cliente que recibió?

Puntuación de satisfacción por svernon00 hace 12 meses

This is a significant limitation versus other apps I have used especially considering the cost per user.

Añadir un Comentario sobre la calidad del soporte que recibió (opcional):

Respuestas 8
Avatar
0
Geeta
  • Respuestas

Sorry, there is no such feature available in the Week Plan. 

Avatar
0
svernon00

Are there plans to provide this as I have a team mate that only needs to view the task board and will not be adding tasks?  Are there workarounds?

Avatar
0
Geeta

Apologies, but as of now, there isn't a corresponding plan on our roadmap. However, we can provide a discount if you choose to add another user to your current subscription.

Regards, 

Geeta 

Support Team | Week Plan

Avatar
0
svernon00

Thank you for your offer to discount.  I will add Helen to the team as a full user since there is not an option for read-only. 

 

Should I wait for a discount code to activate or….?  Please advise so I can move ahead.

 

Thank you,

Steve Vernon

Avatar
0
Geeta

Kindly access the account settings page to update the licenses for two users. Once done please let me know I'll be applying a 30% discount to your total from the backend. Should you have any inquiries or require further assistance, please feel free to let me know. I sincerely hope this proves helpful to you.

Regards, 

Geeta 

Support Team | Week Plan 

Avatar
0
Geeta

Dear  Steve,

I hope this email finds you well. I wanted to follow up on my previous message regarding the update of licenses for two users on your account.

As mentioned earlier, kindly access the account settings page to update the licenses for the specified users. Once you've completed this process, please notify me, and I will promptly apply a 30% discount to your total from the backend.

If you encounter any difficulties or have questions during this process, please do not hesitate to reach out. I am here to assist you and ensure a smooth experience.

Your prompt attention to this matter is greatly appreciated, and I look forward to hearing from you soon.

Thank you for choosing Wee Plan. 

Regards, 

Geeta

Support Team | Week Plan 

Avatar
0
svernon00
Quote from Geeta

Dear  Steve,

I hope this email finds you well. I wanted to follow up on my previous message regarding the update of licenses for two users on your account.

As mentioned earlier, kindly access the account settings page to update the licenses for the specified users. Once you've completed this process, please notify me, and I will promptly apply a 30% discount to your total from the backend.

If you encounter any difficulties or have questions during this process, please do not hesitate to reach out. I am here to assist you and ensure a smooth experience.

Your prompt attention to this matter is greatly appreciated, and I look forward to hearing from you soon.

Thank you for choosing Wee Plan. 

Regards, 

Geeta

Support Team | Week Plan 

Hi Geeta - I will act on this this weekend.  Thanks!

Avatar
0
svernon00

I have updated my plan to two users.  Thank you again for the discount offer.


Portal de soporte a cliente creado por UserEcho