I am sorry you are having this issue, let's see if we can solve it together.
Do you still have this issue? If that's the case, does it work if you try in a different internet browser? If it works in another browser, could you please try to clear the cache to see if it fixes your problem.
We have not received your feedback in a while. We'll be closing this ticket temporarily.
Please feel free to reach out if you are still needing assistance with the app. We'll be more than happy to assist you.
Have a great day!