my information does not transfer well between desktop and the app

  • aktualisiert
  • Fixed

I will add say, a shopping list to my planner in the desktop version and will later go to look at it while at the store and the information does not show up on the app. It is definitely not the connection either.

App:
Boo L.
  • Wird überprüft

Hi there

Thank you for reaching out and we are sorry to hear about your concern. May we ask are you using the Android or IOS app?

Boo L.

jalenann
Quote from Boo L.

Hi there

Thank you for reaching out and we are sorry to hear about your concern. May we ask are you using the Android or IOS app?

Boo L.

I use a windows computer and an the IOS app on my phone

Boo L.

Thank you for getting back to us. We understand how this can be annoying and we apologize.

The iOS app allows you to see your phone calendar, but it is not pushing them to our servers, so the web app doesn't know about them.

Please feel free to reach out should you need anything else :)

Aymeric

Hi,


Is your iphone WeekPlan app logged in with the same user as the web user? Try to pull down inside the iOS app, it will trigger another sync.

Ana Loraine
  • Fixed

Hi there! 


We have not received your feedback in a while. We will be closing this ticket temporarily. Please feel free to reach out if you are still having the same issue. We'll be more than happy to assist you.