0
Fixed

Editing a single instance doesn't edit all the rest

Shlomof 3 years ago updated by Ana Loraine 2 years ago 29

whatsmybrowser.org/b/OSOGK26


Also, for some reason it was set automatically for 5AM

App:
Web app
BAD, I'M UNSATISFIED

the problem still persist as there are more 24-hour events (See screenshot). I actually got in touch with you on another ticket asking how to unsync some of those events, but you didn't give me a solution to this yet. 




Satisfaction mark by Shlomof 3 years ago
Under review

Hi there,


Thank you for reaching out. May we just clarify are you referring to editing a task that is set on repetition?



Thank you for getting back to us.


If you check if the box shown below is checked when you edit the task please. You will need this to be unchecked to allow the change to be reflected on the whole series.




Let us know if it helped.

Shlomof via email 3 years ago
I know that. It was unchecked and still not working

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Thank you for the clarification. We are into this at the moment , we will get back to you as soon as we have an update.

Shlomof via email 3 years ago
Sure, that's one of the main things I wanted to have therefore I asked for a new trial. Can you get back to me ASAP before it's over so I get a chance to try this properly? 

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Shlomof via email 3 years ago
Been long ...

?

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Hi there, 


We apologize for the inconvenience.  May we  just request for a screenshot of the 24 hours event  to help us  understand the  issue better.


Thank you  in advance

Shlomof via email 3 years ago
you want me to open the event? 

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No, we want to see your whole week in Google Calendar to see how the "15 minutes reading" shows in Google Calendar

Fixed

Hi there,


Thank you for  your message.  I  just got  confirmation from our  Dev  team that the  issue should be resolved now  :)  If you may  check please and let us know .


Have a great day!

Hey Boolagu,it actually isn't solved at all. Still same problem.  

Under review

HI there,


Thank you  for   letting us know.  I will  have the Dev  team  check on this further.


We apologize for the  inconvenience.

Fixed

Hi there,  


Our apologies for the inconvenience.  I have coordinated with the Dev team on this, and it  shows the issue is not present in the  new  version.  If you  may try here: http://next.weekplan.net


Let us know

So, I just checked. It still doesn't work as you see on the screenshot. Also , on the new version, I dont' know where all my list are and goals? 

Under review

Hi there,


Thank you letting us know.  I will  forward  the  screenshot to the Dev  team for  checking .  We are extremely sorry for the  inconvenience.

Hi there,  

Sorry to keep you  waiting our Dev  team  is currently looking into this as it seems that the   issues  reappeared.  We  just want to confirm regarding the  other concern you  mention about editing a single  task ,  this one is  fixed  is that correct?

Regarding the all day events showing as 24h events, a developer is working on this issue (he is currently off work).


Can you confirm that your "mediation" task is an all day event in GCal? 

Shlomof via email 3 years ago
the way it was is that I added the meditation to weekplan then it synced on my calendar not the other way around. I deleted the meditation task by now from my Gcal. BTW this is also going to the holidays I added in . I'd like to desync them from Weekplan which I'm not sure is possible. 

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To remove Gcal events, simply stop the sync?

Shlomof via email 3 years ago
To be frank , I don't remember what was the problem back then with a single task.  

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Shlomof via email 3 years ago
Sorry, my mistake. Meditation is still on my Gcal and not a full day event. 

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Shlomof via email 3 years ago
It doesn't remove them. It leaves the old ones.  

Ok, so the developer found out that the process that should clean up your account is timing out. We are going to look into it. thanks for your patience.

Fixed

Hi there! 


We have not received your feedback in a while. We will be closing this ticket temporarily. Please feel free to reach out if you are still having the same issue. We'll be more than happy to assist you.