0
Fixed

Timer keeps running after completion

ryanlap13 3 years ago updated by Ana Loraine 2 years ago 16

Hi Aymeric.  With the new version of Weekplan, it seems that the focus timer continues to run even after I've completed a task

App:

Answer

Answer

Sorry for the delay.  I was locked out of the system and the holiday season snuck up on me.


Yes, the timer stops when I hit the stop button on the timer.  The issue is that if the timer is running and I complete the task, the timer does not automatically stop.  More so, it continues to log time on that completed task until i start a new timer for a different task or I hit the stop button.

Under review

Hi there,


Thank you for   reaching out.  Our  Technical team is working on this.  We apologize for the  inconvenience.


Regards,

Hi there,

May I ask you to check again and let us know if you still have this issue. If you do, please let us know the link text that you get by visiting this page. Which has to be from the device and browser you face this problem. https://www.whatsmybrowser.org/

Regards,

I'm using chrome browser.  Unfortunately, I still have this issue.  There is no error message.  I start a timer on a task.  When I complete it in the 2.0 option, the timer on the bottom continues to run and add time to my "tracked" value.

Under review

Hi there! 


Thank you for the response.


May we ask for a screenshot for reference?

Please see attached

 

Ryan LaPrairie

Director of Systems and Innovation

ryan@mcd-ngo.com

Mobile: (313) 879-4230

 

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www.missioncriticaldevelopment.com

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Attachments:
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Weekplan timing.png

Hi there!


Thank you for sending those through.


I will forward this to our team for further checking.

HI again, 


May I just ask if it stops when you hit the "STOP" button on the timer?


Fixed

Hi there! 


We have not received your feedback in a while. We will be closing this ticket temporarily. Please feel free to reach out if you are still having the same issue. We'll be more than happy to assist you.

Answer

Sorry for the delay.  I was locked out of the system and the holiday season snuck up on me.


Yes, the timer stops when I hit the stop button on the timer.  The issue is that if the timer is running and I complete the task, the timer does not automatically stop.  More so, it continues to log time on that completed task until i start a new timer for a different task or I hit the stop button.

Under review

Hi Ryan,


Thank you for  getting back to us.  Just to clarify, are you still having this issue until now?

Yes.  When I complete a task in Weekplan 2.0, the timer continues to run and log time on that task.

HI there!


Thank you for the response.


We have forwarded this to our dev team to make adjustments with the function.


Please stay tuned for the update. 

Hi Ryan,


Good day! I hope this email finds you well.


We are circling back to check if the issue with the timer is still present on your end?


Looking forward to your response.

It seems to be fixed. Thanks  team!

Fixed

Hi Ryan,


Thank you for the feedback.


Please don't hesitate to reach out if you need assistance with the app again.


Thank you for your time. Have a great day!