Timer keeps running after completion

  • updated
  • Fixed

Hi Aymeric.  With the new version of Weekplan, it seems that the focus timer continues to run even after I've completed a task

App:
Pinned replies
ryanlap13
  • Answer

Sorry for the delay.  I was locked out of the system and the holiday season snuck up on me.


Yes, the timer stops when I hit the stop button on the timer.  The issue is that if the timer is running and I complete the task, the timer does not automatically stop.  More so, it continues to log time on that completed task until i start a new timer for a different task or I hit the stop button.

Boo L.
  • Under review

Hi there,


Thank you for   reaching out.  Our  Technical team is working on this.  We apologize for the  inconvenience.


Regards,

Support Team

Hi there,

May I ask you to check again and let us know if you still have this issue. If you do, please let us know the link text that you get by visiting this page. Which has to be from the device and browser you face this problem. https://www.whatsmybrowser.org/

Regards,

Aymeric
  • Fixed

Fixed :)

ryanlap13

I'm using chrome browser.  Unfortunately, I still have this issue.  There is no error message.  I start a timer on a task.  When I complete it in the 2.0 option, the timer on the bottom continues to run and add time to my "tracked" value.

Ana Loraine
  • Under review

Hi there! 


Thank you for the response.


May we ask for a screenshot for reference?

ryanlap13

Please see attached

 

Ryan LaPrairie

Director of Systems and Innovation

ryan@mcd-ngo.com

Mobile: (313) 879-4230

 

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Attachments:
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Weekplan timing.png
Ana Loraine

Hi there!


Thank you for sending those through.


I will forward this to our team for further checking.

Ana Loraine

HI again, 


May I just ask if it stops when you hit the "STOP" button on the timer?


Ana Loraine
  • Fixed

Hi there! 


We have not received your feedback in a while. We will be closing this ticket temporarily. Please feel free to reach out if you are still having the same issue. We'll be more than happy to assist you.

ryanlap13
  • Answer

Sorry for the delay.  I was locked out of the system and the holiday season snuck up on me.


Yes, the timer stops when I hit the stop button on the timer.  The issue is that if the timer is running and I complete the task, the timer does not automatically stop.  More so, it continues to log time on that completed task until i start a new timer for a different task or I hit the stop button.