Google Calendar Sync does not remove items that have been removed in Google

  • updated
  • Under review

The sync with Google Calendar appears to not be working correctly ever since the update of the new look. It will add new items that have been added to Google. But when you remove an item in Google, it does not remove it from Weekplan.

App:
Web app
Ana Loraine
  • Under review

Hi there!


Thank you for reaching out. Our sincerest apologies for the delayed response.


May we ask if the Push and Pull settings have been set up? http://support.weekplan.net/forums/4-knowledge-base/topics/1816-how-to-synchronize-your-tasks-with-google-calendar/

Also, may we please have a screenshot for reference? You may choose to send this via private ticket if you do not want to share this on this post.


Thank you for your patience. Looking forward to your response!

schmatt

I do not have the push settings setup, because I do not want the tasks added to my calendar.


However, I am deleting the items directly from Google Calendar. These are not being deleted from my Weekplan schedule.

Ana Loraine
Quote from schmatt

I do not have the push settings setup, because I do not want the tasks added to my calendar.


However, I am deleting the items directly from Google Calendar. These are not being deleted from my Weekplan schedule.

Thank you for confirming this.


May we know which browser you are using when this happened? have you tried using other browsers as well?

schmatt

This issue seems to have been resolved. Thanks!

Ana Loraine
  • Fixed
Quote from schmatt

This issue seems to have been resolved. Thanks!

Hi,


Thank you for getting back to us.


We have made a few upgrade with the app since then. We are glad to hear that it worked on your end.


Please feel free to reach out if you have other questions or concerns.


Have a great day!

PeeterMa

I have push enabled but removing item from Google Calendar doesn't remove it from Weekplan.


Peeter

Ana Loraine
  • Under review
Quote from PeeterMa

I have push enabled but removing item from Google Calendar doesn't remove it from Weekplan.


Peeter

Hi,


Thank you for reaching out.


May we ask for a screenshot of these events for reference?


We are more than happy to check this further.

PeeterMa

This item was deleted in Google Calendar. After triggering the sync and refreshing the window, it's still there on 20th March.

Screenshot: http://prntscr.com/itia96


Peter


Ana Loraine
Quote from PeeterMa

This item was deleted in Google Calendar. After triggering the sync and refreshing the window, it's still there on 20th March.

Screenshot: http://prntscr.com/itia96


Peter


HI, Peter!

Thank you for sending that through.


I will forward this to our dev team for further checking.


We will notify you as soon as we have an update.

Ana Loraine
Quote from PeeterMa

This item was deleted in Google Calendar. After triggering the sync and refreshing the window, it's still there on 20th March.

Screenshot: http://prntscr.com/itia96


Peter


Hi, Peter!


Good day.  I hope this email finds you well.


We are circling back to check if the issue with deleted tasks from your Google Calendar is still present?


Looking forward to your response.