0
Answered

Ultimate subscription but can not see any of those featurs

vinu.thomas 2 years ago updated by Ana Loraine 2 years ago 12

Hi

I have recently subscribed to the Ultimate subscription, however I am not seeing any options to enable these featurs.


No focus timer, unable to create subtask


Thanks


App:
Windows app
Answered

Hi there! 


Welcome to Weekplan. :)


If you subscribed to the Ultimate Plan, the features are already available for you to use. You only need to choose and  those features if you are in PRO plan.


To create a Subtask, just click the parent task and select "Edit Task"



For the Focus Timer, you can turn this on through the "Edit Task" section.




Here's the link to our Knowledgebase website as reference to the other features:

https://support.weekplan.net/forums/4-knowledge-base/


Please feel free to reach out if you have other questions or concerns.


Have a great day!

but I don't get the Extention option

But I can see the Start Timer option

Last posting shold have "I can not see the Start timer"

Hello there! You're supposed to see it with your version. We have reported this to our Dev team and they should be able to fix this in the soonest time possible. Our apologies! Let us know if you have other questions or concerns.

Can u Please remove the my personal identification from one of the last posting

Hi Vinu!


We have hidden the details as requested. 


Only you and our team can view the screenshot you shared along with the your personal information.

I am disapointed with the service that I paid for. Focus timer is not workig, tried to integrate with PomoDoneApp using the Zapiper however that too not working.


I would like to cancel the subscription and demand for full refund

Hi, Vinu!


Our sincerest apologies if you have decided to cancel your subscription.


We have cancelled and refunded the full amount paid under the account <vinu.thomas@silverbeck-rymer.co.uk>.


Please be advised that it may take 5-10 days for the credit to reflect on your account.


Let us know if you have other questions or concerns.


Have a great day!