0
Under review

Using SMS to add a task is not working

dwaits fa 6 mesos • actualitzat fa 6 mesos 8

Have tried to add four tasks in the last 12 hours and none of them have gone through. 

App:
Under review

Hi there,


Thank you for reaching out.  May we ask are using the webapp or mobile app ( Android or iOS)?


What happens when you add a task?  If you may describe the issue a bit further please?


Regards,

Boo

Untitled.png


I have an Android phone and use the Android Week Plan app.


However, this is an SMS issue.  I send a text to the proper phone number and then type "Task xxxxx" to add a new task (just like the attached screen shot).  Unfortunately, nothing happens.

Hi,


Thank you for the response.


May we ask for you to check if your country is listed here?


https://support.weekplan.net/knowledge-bases/4/articles/3744-how-to-receive-sms-updatesreminders


Also, may we ask if you were able to use the SMS integration before?


Thank you for your patience. Looking forward to your response!

My country is not on the list... I live in the US.


Yes, I have used SMS texting to add tasks on a regular basis.

Hello, thank you for your message. Can you kindly confirm that the SMS texting to add tasks that you have mentioned is with Week Plan or not? As of the moment, the countries on the link provided by my colleague Ana Loraine are the ones that we cater for SMS updates/reminders. We are continuously adding more countries in the list. We'll make sure to update our information once we add more countries. 


Let us know if you have other concerns, thanks again!

Just tried to add a task via SMS... still not working.  Checked the number and it's correct.