Tasks disappeared

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retzleradndras
  • updated
  • Fixed

Yesterday I've pulled a lot of tasks from the shedule to the high impact tasks on the right sidebar, then reloaded the page. This morning I can't find any of them, all of them disappeared! Now what? Is there a backup or something? 


I'm a bit disappointed now, this service does not seem very reliable, even though I am paying for the ultimate plan.

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Satisfaction mark by retzleradndras 7 years ago

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Replies 9
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0
Boo L.
  • Under review

Hi there,



Thank you for reaching out and we are sorry to hear about your concern.  We'd be happy to check into this for you.


Would you happen to remember  at least one of the task?  Just so we know what we are looking for please.


Regards,

Boo

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0
retzleradndras

Thanks for looking into it! 


Ah, now found out where they've gone. To the high impact tasks the next week, so actually I have them now :-)


Sorry, I was kind of frightened, it was a lot of tasks.


How to move unscheduled high impact tasks between weeks?


Now I can't reproduce this anyway. The sequence was basically:

1. create a task in the schedule,

2. pull to the high impact tasks sidebar on the right,

3. remove the high impact task from the week. 




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0
Boo L.
  • Not a bug

Hi there,


We are glad to hear that :)  Please feel free to reach out if there is anything else that we may assist you with.


Regards,

Boo

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0
retzleradndras

Yes, how to move unscheduled high impact tasks between weeks?


I mean if certain tasks don't show up this week in the high impact task list, only the next week.

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0
Ana Loraine
  • Under review
Quote from retzleradndras

Yes, how to move unscheduled high impact tasks between weeks?


I mean if certain tasks don't show up this week in the high impact task list, only the next week.

Hi,


Thank you for the response.


May we please ask for a screenshot from where you found those unscheduled tasks that were previously missing?


All unscheduled HIT should show up on these section of your workspace. 


You can schedule those tasks to a different week by clicking the calendar.




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retzleradndras

Unfortunately, this is a public thread and I cannot share my calendar publicly. 


It is interesting, because these tasks show up on the next week, even though they are unscheduled anyway. An example of such task is: "Fwd: Upcoming Droplet Reboots (Action Recommended)" if you want to look into it (this is a task that is not confidential). 

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0
Ana Loraine
Quote from retzleradndras

Unfortunately, this is a public thread and I cannot share my calendar publicly. 


It is interesting, because these tasks show up on the next week, even though they are unscheduled anyway. An example of such task is: "Fwd: Upcoming Droplet Reboots (Action Recommended)" if you want to look into it (this is a task that is not confidential). 

Hi,


Thank you for the response.


Our apologies as we are unable to replicate this on our end. 

May we ask for you to send the screenshot through a private ticket?

Here's how:

https://i.gyazo.com/6006fd5cb54b74f237b2cb3cb19ff286.gif


Thank you for your patience. Looking forward to your response!



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0
retzleradndras

Sorry, now I'm unable to reproduce it either.


Thank you very much for your responses!

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0
Boo L.
  • Fixed

Hi there,


Thank you for letting us know.  Should you experience the issue again, please do let us know.


Have a great day!


Regards,

Boo


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