Outlook Push/Pull not appearing

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Hi Weekplan,


I've just finished a trial period and activated Outlook as a 'Pro' feature. This is what I am seeing after attempting to link an Outlook account to my Weekplan:

Image 1325

Any advice on how to bring up the push/pull tabs would be terrific.


Cheers.

App:
Web app
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RagDaz
That would explain it, I have not used Weekplan for a while and came back to it, interesting thing is that it thought I still had Ultimate subscription which I see is not there now.

regards


Rory
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Ana Loraine
Quote from RagDaz
HI,


regards

Rory

Hi, Rory!

Thank you for the response.

Upon checking, there's no active subscription under this account - ragdaz@gmail.com.

May we ask for you to check if this is the same address you used for the payment?

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RagDaz
HI,


regards

Rory
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Ana Loraine
Quote from RagDaz

I have the same issue with Outlook, I get the Microsoft logon and I accept the required permissions but I do not get options to select push pull, tried logging on and off.  Is it related to restrictions by the company I work for?

Hi,

Thank you for reaching out.


We are more than happy to check this further. May we have the email address of your Week Plan account?

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RagDaz

I have the same issue with Outlook, I get the Microsoft logon and I accept the required permissions but I do not get options to select push pull, tried logging on and off.  Is it related to restrictions by the company I work for?

Avatar
Ana Loraine
Quote from kspowell13

I have the same issue, and have tried disconnecting and reconnecting the account a number of times. It just doesn't prompt me for the actions described in #6 and #7 of the instructions.

Hi there!


Thank you for reaching out.


May we ask if you are able to sign in as shown on step 5?

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kspowell13

I have the same issue, and have tried disconnecting and reconnecting the account a number of times. It just doesn't prompt me for the actions described in #6 and #7 of the instructions.

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Support Team
  • Under review

Hi,


Thank you for reaching out.


We just checked your account & we can see the attached calendars in your account, Please check this link https://support.weekplan.net/knowledge-bases/4/articles/3309-how-to-synchronize-your-tasks-with-outlook, & try again.
Let us know if you still faced any issues.

Thanks,

Dev Team