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Answered

google calendar updating

bobcomer9465 2 years ago updated by Ana Loraine 2 years ago 10

I have my google calendar showing in Week Plan, but there are recurring tasks that were on the Google calendar and have been deleted, but they are still showing in Week plan.

Is it meant to update automatically?


I am concerned that if I push the info from google calendar again I might end up with duplicates


Thanks


Bob

App:
Under review

Hi, Bob!


Thank you for reaching out.


I have forwarded this to our dev team for advice. Meanwhile, may we ask for a screenshot of these task and the email address of your Weekplan account for reference, pelase?


Looking forward to your response.

Well Ana it is interesting. You have GMT as -4. I have always thought of the east coast of the us as being GMT-5.

So no it wasn't set exactly the same. I have changed it now so they are both -4. Will this make the problems fix themseilves automatically so I can tell you if it works or not?





Hi, Bob!


Thank you for checking the timezones.


It may be the cause of the one hour difference of tasks from both calendars. 


We will wait for your feedback if there are no changes with the time and if this will affect the deleted tasks. 


Thanks again!

Dear Ana,

If you read back in the comments, the initial issue is not the 1 hour time difference. In fact the time difference didn't make a difference. 

The problem is that the calendar does not seem to sync. Even now if I look the calendars are not the same. There are items on the google calendar that are not on the Week Plan calendar. Some items work perfectly, but not others, unfortunately if the calendar is not consistent I cannot rely on it. Last week I missed an appointment due to this. See the following - look at the appointments for the 2nd day. Habitat for Humanity is missing and the run inventory aging report (which was previously deleted from Google Calendar) is not removed.

Please advise I want to keep using the program but I need to understand why the difference.



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Incidentally - if you are feeling charitable today - for just a $5 donation - we can provide a net to protect kids from mosquito's and malaria. 
We have already purchased a bunch of these nets. Just $5 will be enough to help do your part. 
With a few more contributions I will reach a goal that will add a bonus amount to this charity.

Best Regards

Bob

Hi, Bob!


Thank you for your clarification. 


I have forwarded this to our dev he's now fixing this issue. The update will be released soon. 


Thank you for understanding.

Hi Ana,

I am not sure that I do understand.

The suggestion that there is an update just for me does not make sense.

So to make sure I understand, what is the issue?
Is the issue that it only sends the information from Google Calendar one time?
Or is the problem specific to my calendar?

I want to make sure I am waiting for something that will really fix my issue - if not then I will need to decide whether this is the best program for me.

Thanks for clarifying.




Incidentally - if you are feeling charitable today - for just a $5 donation - we can provide a net to protect kids from mosquito's and malaria. 
We have already purchased a bunch of these nets. Just $5 will be enough to help do your part. 
With a few more contributions I will reach a goal that will add a bonus amount to this charity.

Best Regards

Bob

Hi, Bob!


My apologies for the confusion.


The fix will be for the deleted task which will be deployed within 24- 48 hours. Our dev also advised to ensure that the push and pull setting should be enabled for a 2 way sync.




Hi Ana, thanks for the clarification.

I checked this and the account was set just to Pull and not Push - I have made it so it does both now.
Unfortunately, I still have issues with some of these items not showing on the week plan that are showing on the google cal.
Is it possible for you to remote into my computer to see what I see and maybe try and resolve this?


Thanks




Incidentally - if you are feeling charitable today - for just a $5 donation - we can provide a net to protect kids from mosquito's and malaria. 
We have already purchased a bunch of these nets. Just $5 will be enough to help do your part. 
With a few more contributions I will reach a goal that will add a bonus amount to this charity.

Best Regards

Bob

Hi,Bob!


Thank you for waiting for our response.


Our dev team triggered a manual sync on our system. May we ask for you to check if that worked on your end?


We are checking with our founder regarding the remote sync.

Answered

Hi,Bob!


Good day. I hope this email finds you well.


We are just circling back if you are still having issues with the Google Calendar sync?


Should you need further assistance, please let us know.


Have a great day!