0
Fixed

Cannnot log into mobile

robert.hudman 1 year ago updated by Ana Loraine 1 year ago 5

Hi

I recently signed up for a Week Plan trial and cannot log into the iOS (iPad or iPhone) versions. I get a constant Error 


"Wrong e-mail or password. Try lost password if you have trouble logging in."


I originally signed up the trial with Google Account, but have reset the password online to try and get iOS log in to work, but I just keep getting the same message. 

App:
iOS app
GOOD, I'M SATISFIED

Top quality support

Satisfaction mark by robert.hudman 1 year ago
Under review

Hi, Robert!


We are sorry to hear about this. We are more than happy to check this further.


May we request for the email address of the Google Account you used to register with Week Plan?


We'll sit tight and wait for your response.

Hi, Robert!


Thank you for sending that through. 


We sent you a response through on this email address for your temporary password.


Thank you for your patience. We will wait for your update.

Fixed

Hi, Robert!


Thank you for letting us know. 


Please don't hesitate to reach out if you have other questions or concerns. 


Have a great day!